SavedBy Package Protection for Shopify

SavedBy Package Protection

Making lost, stolen, and damaged packages a worry of the...

Developer

Rating

5.0

feedback

14

Reviews

chart

#2,216

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    21%
  • Less than a year
    64%
  • More than a year
    7%

Reviews Summary

The reviews for the SavedBy app are overwhelmingly positive, with users praising the app for its exceptional customer service, quick response times, and seamless resolution of shipping issues. Customers appreciate the ease of use and the positive impact on their business operations. The app is described as a game-changer in handling package protection and improving the overall customer experience. Users highlight the team's dedication, responsiveness, and willingness to go the extra mile to ensure customer satisfaction. SavedBy is seen as a reliable and essential tool for businesses looking to streamline their shipping processes and reduce headaches related to courier services.

Highlights

Exceptional customer service and quick response times
Seamless resolution of shipping issues
Positive impact on business operations
Reliability and essential tool for businesses
Dedication and willingness to ensure customer satisfaction

Rating Breakdown

  • 5
    100% (14 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 13, 2025

The most accommodating shipping insurance company, do not do business with route or order protection. Choose saved by..

Using app

--

Total reviews

7

Average rating

2.7

5 / 5 Share

July 18, 2024

Obsessed is an understatement! The SavedBy team is absolutely integral to our business operations and we couldn't be more pleased with the app, their client service, and willingness to go the extra mile. The team is incredibly responsive, always bringing a proposed resolution to any issue that arises. We have built such a great relationship with the team and will never be switching! Our company vets all other platforms, vendors, and services by whether they will integrate with SavedBy or not — SavedBy is the gold standard and a non-negotiable for us!

Using app

10 months

Total reviews

5

Average rating

5.0

Developer Reply

This warms our heart!!! We love working with y'all and it means the world that we can continue to do great work for you :)

5 / 5 Share

July 5, 2024

BEST experience, unbelievably fast customer service (both to our company and directly to the customers). HIGHLY RECOMMEND!

Store

CHORD

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much!! Customer service is everything to us. The customer is ALWAYS right!! <3

5 / 5 Share

June 25, 2024

Since none of us have control over how the courier service handles our products, SavedBy has been super helpful, especially with product/order replacements and covering full refunds if the customer claim qualifies. The team is also readily available to respond, I always hear back within the hour. Thanks to SavedBy, we've saved many headaches and retained happy customers.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for the kind words here, endlessly excited to be working with such a good team and being able to prove ourselves daily when it comes to getting the job done for the Kim'C team

5 / 5 Share

Jan. 29, 2024

Great App, Great Team. Jenny has been super helpful the whole time we’ve been working together.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you!! We love Jenny!! If you ever need anything, you know where to find us!

All reviews

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