SavedBy Package Protection
The reviews are overwhelmingly positive, with merchants consistently praising SavedBy’s responsive, friendly, and hands-on support team. Many reviewers highlight smooth onboarding, painless implementation, and clear communication, often mentioning that the team goes above and beyond through Slack, calls, and quick follow-up. The platform is frequently described as easy to use and straightforward, and several merchants say it meaningfully reduces customer service workload by simplifying claims handling for lost, damaged, or misdelivered packages. Reviewers also appreciate the flexibility and customization, as well as the fact that the app works well with subscription-based businesses and helps protect revenue while improving the customer experience. The main negative feedback centers on one highly critical review about a poor onboarding experience, inconsistent communication, and a sudden decision to end the relationship mid-process. That review raises concerns about transparency, eligibility requirements, and professionalism during sales/onboarding. Aside from that outlier, the broader pattern is that merchants see SavedBy as a reliable partner that improves operational efficiency, reduces support tickets, and provides a strong package protection solution. Overall, the app is viewed as valuable, easy to adopt, and backed by a team that merchants trust and enjoy working with.
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We've been using SavedBy for a month now having switched over from Captain. The onboarding process was so straightforward and the support that the SavedBy team provide is awesome. So far it's fantastic and we're very happy we made the switch!
We recently migrated from Onward to SavedBy and have been absolutely thrilled with our decision. Prior to our swap, we spoke to many operators in this space, and the communication and transparency from the SavedBy team (shout-out to Bailey!) were second to none. We've been live for a couple of months now and haven't had any issues (a rare achievement in SaaS these days!). Highly recommend giving the platform a try if you're in the market for package protection.
It's hard to find a company that cares as much about your business as you do, but SavedBy does. We originally partnered with SavedBy in July after hearing amazing things about the team and recognizing the need for shipping protection. After briefly exploring another direction, coming back to SavedBy was an easy decision. The team went above and beyond throughout the process, staying connected, answering questions, offering guidance, and helping us build a case to bring back to leadership. Their customer service is truly top-notch, and I say that as someones with 10+ years in the industry. The communication, attentiveness, and genuine investment in our success are unmatched. As someone who wears a lot of hats at a growing company, having a partner I can trust and not have to worry about is invaluable. If you're on the fence, don't be. Give them a try. You won't regret it!
SavedBy has been a great addition to our customer support process. The platform is straightforward and easy to navigate, making it simple for our team to assist customers with lost, damaged, or delivery related claims. One of the things I appreciate most is how much easier it makes the claims process for both our customers and our support team. It helps us provide customers with a clear solution while reducing the amount of manual follow up required on our end. Their support team has also been responsive, helpful, and easy to work with whenever we've needed assistance with a claim or had questions about the platform. Overall, my experience working with SavedBy has been very positive. From a customer service perspective, it's a valuable tool that helps us resolve shipping issues more efficiently and provide a better experience for our customers.
We literally moved this store over to Shopify so we could run SavedBy on it. That is how much we trust them. We have used SavedBy on our other brand for a while, and the difference is simple: when a carrier loses, damages or misdelivers a package, the customer files a claim, SavedBy reorders or refunds out of their own wallet, and we keep the revenue and the customer. Our support inbox got quieter the week it went live. Onboarding on the new store was fast and personal. Alex and Greg walked us from install to live in days, sent checkout screenshots for approval before anything went public, and answered every question the same day. Package protection at checkout also reads as confidence to the buyer, which helps conversion. If you ship physical products, this is the one app I would install first.
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