SavedBy Package Protection

Dec. 22, 2025

I will prompt this review by saying that we have tried a lot of shipping protection services over the years. There was something that bugged us about every other service like this. Our goal has always been to find a solution that is a true value add for our customers (without hassle) and saves us shipping nightmare headaches. SaveBy truly has been a life saver for us. We love the customer support we receive through our slack channel. Our customers are happy, and that is the most important thing to us. Claim process is super simple for our customers. And we have plenty of support from the SaveBy team if anything comes up. Our CS team loves working with SaveBy. Their CEO is a great person. Everything always gets handled promptly. You don't loose money. What else are you looking for?

Dec. 18, 2025

Working with SavedBy has been a fantastic experience. Their customer support is super professional and they are very responsive. As a business that tries to keep prices as low as possible for our customers, it is nice to have a fall back system to make sure when products are lost or damaged in transit, they can be replaced without any hit to our business! 10/10 would recommend working with this company!

Dec. 2, 2025

SavedBy has been a great partner & has top-notch support.

Dec. 2, 2025

SavedBy has been a phenomenal addition to our site! The entire team is incredibly responsive and helpful. We had a few requests that are outside the norm and they didn't skip a beat in getting it done for us. If you're looking to add package protection, go with SavedBy!

Dec. 2, 2025

SavedBy has taken a lot of pressure off of our Customer Service team and helped us save money. They have been a wonderful company to work with - they're attentive, accommodating, and reliable. I love that they're real people with real solutions, truly a pleasure to work with.

Dec. 2, 2025

We vetted quite a few options in this category and ultimately decided to go with the SavedBy solution. This team has been a pleasure to work with; super responsive and truly take care of customers. The SavedBy solution was everything we hoped it would be and a great addition to our business.

Nov. 7, 2025

Honestly, It's not often I feel impressed by the support I get from any app. The team at SavedBy responds within the same hour with dev support, questions around accounting, or on suggestions to the tool. It works very flawlessly and there are not a whole lot of reasons to not use this app if you are considering offering package protection.

Nov. 7, 2025

We switched to SavedBy after struggling with another provider — and it’s been a total game changer. Their team is fast, reliable, and genuinely cares about helping our customers. Couldn’t ask for a better partner!

Nov. 7, 2025

Tuft & Paw has had a great experience with Savedby. In a competitive space, Savedby stands out with truly exceptional service. The team is lightning fast, flexible, and accommodating. If you're looking to add package protection to your site, there is no other option.

Oct. 29, 2025

LOVE savedby. The founder is the best and the platform is seriously amazing. 10/10 recommend. From a brand doing 7M+ in revenue

Oct. 17, 2025

Natures Wild Berry has had a wonderful experience using Savedby and we recommend this anyone we know that has a Shopify store. It's wonderful for not just us but our customers. I HIGHLY recommend!

Aug. 28, 2025

We used SavedBy for about a year and loved them, but decided to try another app to see if we could consolidate a few things into one platform. After just two weeks, we came running back. The difference was obvious right away. SavedBy is faster, easier, and so much more reliable for us and our customers. Their team is seriously the best. Anytime we have a question, someone jumps in almost immediately to help, which makes such a difference when you’re running a small business. I never feel like I’m waiting around or chasing someone for answers. When we tried the other app, I found myself constantly checking to make sure claims were actually being paid out, which just added extra work instead of helping with the load. With SavedBy, I don’t even have to think about it, everything gets handled quickly, and our customers are happy. We won’t be leaving again. If you’re looking for a package protection partner that actually makes your life easier, SavedBy is it.

Aug. 19, 2025

I couldn't recommend this company enough. they are without question the best shipping protection app on the market. they have saved us so much money and their team is very fast and professional when it comes to answering any questions. don't waste your hard earned money with other companies.

July 21, 2025

I was skeptical before trying this app since I figured it would hurt our conversion rate. I was VERY surprised to see that it actually both increased our CVR and profit per order. The psychology seems to work like this... Potential customers see the insurance in the cart (for about $1-2) and it makes them feel safer about the purchase, thus increasing CVR, and more money in our pocket, which in turn allows us to deal with lost packages etc. The SavedBy team is great to work with, extremely fast, and you can tell they've done their homework to optimize their app for conversion. As a disclaimer, I want to point out that the SavedBy team requested this review but everything above is true. I wasn't offered any incentive for this review.

July 1, 2025

This is one of the few Shopify apps that we've used over the years that works exactly as advertised, if not more! Our customers have received speedy assistance from them when needed, and they have been incredibly helpful with our wishes as well.

June 22, 2025

We honestly don't think there's a better shipping insurance app out there. If there is, we wouldn't know because we're definitely not looking elsewhere. lol We've been using SavedBy for a few months now and we can't stress enough how satisfied we are with the app. Creating a claim is super easy, and processing takes less than 24 hours and the claims are always approved with no issues. The support team is great. Peace of mind is key for us and SavedBy gives us just that. Keep being great SavedBy!

June 19, 2025

Definitely recommend this. Great platform and a nice value add for our customers. Support has been next level. SavedBy's team is fantastic.

June 19, 2025

add a professional and courteous team, rock solid customer service and the willingness to actually listen , react and adapt to clients needs and you have a winning combination. If six stars were an option I would have done it!

June 16, 2025

Hands down, the best shipping insurance app on Shopify right now for small businesses. We got booted off Corso and heard about the nightmares with other apps. We are happy with SavedBy so far. It runs in the background and we don't even think about it. Keep up the good work team.

Jan. 13, 2025

The most accommodating shipping insurance company, do not do business with route or order protection. Choose saved by..