SavedBy Package Protection
Shipping Protection Done Right!
Rating
4.8
feedback
34
chart
#1,204
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Feb. 25, 2026
SavedBy is an excellent partner. They've consistently gone above and beyond for us and our customers.
Feb. 24, 2026
UPDATED REVIEW AFTER OWNER RESPONDS - February 24th, 2026 Will, This is a thoughtful attempt to reframe the situation publicly, but it does not accurately reflect what occurred. — At no point did I harass your team. Asking questions during onboarding, challenging certain aspects of your service model, or seeking clarification on how revenue sharing works is not harassment. That is standard due diligence when evaluating a business partnership. — What stood out to me most was the inconsistency between what your sales team communicated and what ultimately happened. I was told onboarding was appropriate for our business, multiple calls were scheduled, and we were already deep into the installation process when you joined mid call and abruptly shut everything down. Your own team appeared surprised by that decision, which reinforced how sudden and unplanned it was. — You stated publicly that our company was not a fit due to size, yet your team had already reviewed our business before onboarding began. That is the disconnect. If there are minimum requirements, they should be communicated clearly upfront rather than after a customer has invested time across multiple meetings and implementation steps. — I also asked questions around how your model works, specifically regarding revenue share and how certain merchants receive payouts while others do not. Those are reasonable questions when evaluating any platform that involves customer charges and merchant participation. They were not attacks, and they were not harassment. — To clarify another point, I did not install your app to leave a review. I installed it because we were actively onboarding and preparing to use the service. The decision to halt the relationship was made on your side, not mine. — Yes, I was frustrated. Anyone would be after spending significant time evaluating, meeting, and beginning implementation only to be told mid process that the relationship was being terminated. That reaction is human, not hostile. — For merchants considering working with this company, I would not recommend it based on my experience. The lack of transparency, inconsistent communication, and decision to shut down the relationship midway through onboarding after significant time investment raised serious concerns. There are several other providers in this space that are more transparent, communicate expectations clearly from the start, and are better aligned with professional, consistent onboarding processes. - - (Original review from February 9th, 2026) Absolutely horrible experience with this company. — If you are even considering working with them, save yourself the time and go with a competitor. — I was contacted by one of their employees and scheduled a call to learn more about their service. On that call, they explained they evaluate each store individually and that some merchants receive a monthly revenue share while others receive nothing. From what I was told, whether you receive anything depends on whether you ask during onboarding. They even mentioned specific accounts by name that never received a share simply because they didn’t know it was an option. — Despite that, I was still interested and scheduled onboarding to set up the app on my two Shopify stores. After multiple Zoom calls, emails, and texts, we finally began installation. — About 20 minutes into the Zoom call, a man abruptly joined and immediately started saying I was not a fit for their services. No warning, no explanation beforehand, just dropped into the middle of a live onboarding call after I had already invested a significant amount of time. — He introduced himself as the founder, (Will), and said our business was “too small” at around $4,000,000 in annual sales and that they now only work with brands doing $10,000,000 plus. — This completely contradicted everything their own sales team had already confirmed prior to onboarding. When I asked why none of this was communicated earlier, I got excuses and apologies, but no accountability. — His behavior on the call was shockingly unprofessional. He came off irritated, dismissive, and spoke over everyone like a child throwing a tantrum. Even his own sales and tech staff seemed uncomfortable and caught off guard by how he handled it. — From my experience, the entire situation felt dishonest and misleading from start to finish, and it left me with zero trust in (Will) or how this company operates. — I asked if there was anything we could do to move forward and was flat out told no. Just like that, after all the time spent, he decided he would not allow us to work with his company. — To make things even more telling, his own sales rep later texted me the name of a competitor and said they would be a better company to work with anyway. — Navidium offers the same type of service. Their plan is $99 per month and you keep 100% of the revenue instead of handing it over to the provider like SavedBy’s model. — There are plenty of companies out there that don’t waste your time, don’t move the goalposts halfway through onboarding, and don’t have founders jumping into calls acting this way. — Plenty of better options exist. Stay away from these guys.
Hi David, Thanks for taking the time to share your feedback. I’m Will Jones, co-founder of SavedBy, and I wanted to address your review directly. You’re right that I joined the onboarding call late and made the decision not to move forward. I wanted to explain the context behind that decision. When I joined the call, my team had been working through a challenging onboarding process. The conversation had become difficult, and it was clear that the partnership would require a significant amount of resources from our team. When I learned your business was doing under $4 million annually, matched with the difficulty and harassment my team had faced on previous calls, I decided the opportunity here was not worth the future outlook we had determined, which was that it would be hard to work together. At SavedBy, we decide who we want to work with, and ultimately realized this was not going to be a good fit for either party. I hope you can understand the value of focusing on good working relationships, and being selective about the companies we work with, to ensure positive working relationships with our partners and protecting our team’s ability to serve our clients well. I understand this was frustrating from your perspective, and I appreciate you sharing your experience. We’re committed to being transparent about who we can serve best, even when that means making difficult decisions. I wish you the best with your business. Will Jones Co-Founder, SavedBy P.S. - For merchants who are looking at SavedBy here, it is important to note that this merchant never actually used SavedBy, but just installed our app to leave a bad review, after I mentioned we would not be a good fit together and the merchant got very upset that I made this decision. As mentioned in this review, really important we work with merchants that we think are a good fit for us and our team. Thanks!
Dec. 22, 2025
I will prompt this review by saying that we have tried a lot of shipping protection services over the years. There was something that bugged us about every other service like this. Our goal has always been to find a solution that is a true value add for our customers (without hassle) and saves us shipping nightmare headaches. SaveBy truly has been a life saver for us. We love the customer support we receive through our slack channel. Our customers are happy, and that is the most important thing to us. Claim process is super simple for our customers. And we have plenty of support from the SaveBy team if anything comes up. Our CS team loves working with SaveBy. Their CEO is a great person. Everything always gets handled promptly. You don't loose money. What else are you looking for?
Thank you so much!!! It means the world that we are your the final choice and forever home for shipping protection for Brake Free. We are here to help any time you need us, day and night! It's been a pleasure to work with y'all and we're excited to continue working with your team - Will
Dec. 18, 2025
Working with SavedBy has been a fantastic experience. Their customer support is super professional and they are very responsive. As a business that tries to keep prices as low as possible for our customers, it is nice to have a fall back system to make sure when products are lost or damaged in transit, they can be replaced without any hit to our business! 10/10 would recommend working with this company!
Thank you so much!! We love working with y'all and selfishly get a lot of pride out of partnering with THE Knees Over Toes legends. Let's make it an amazing year ahead!
Dec. 2, 2025
SavedBy has been a great partner & has top-notch support.
Thank you so much -- and right back at you!!! - Will
Dec. 2, 2025
SavedBy has been a phenomenal addition to our site! The entire team is incredibly responsive and helpful. We had a few requests that are outside the norm and they didn't skip a beat in getting it done for us. If you're looking to add package protection, go with SavedBy!
Thanks so much for the review -- we love working with y'all (and talking music, shout out to that Slow Jam 1 from BV). Always here to help with your requests and make sure we get the best service done for you! - Will
Dec. 2, 2025
SavedBy has taken a lot of pressure off of our Customer Service team and helped us save money. They have been a wonderful company to work with - they're attentive, accommodating, and reliable. I love that they're real people with real solutions, truly a pleasure to work with.
This means the world to us -- we let the team know about this review and the whole CS team said it's a pleasure to work with y'all as well :) - Will (And Jenny, Raven, Caitlyn, Alex, and Lillie)
Dec. 2, 2025
We vetted quite a few options in this category and ultimately decided to go with the SavedBy solution. This team has been a pleasure to work with; super responsive and truly take care of customers. The SavedBy solution was everything we hoped it would be and a great addition to our business.
So legendary getting to work with THE HEATONIST and Hot Ones! Thanks so much for your review -- we're here to be the best team possible and solve not only your customers issues but any and all issues you may have, whether related to shipping protection or not! Always happy to be a sounding board - Will
Nov. 7, 2025
Honestly, It's not often I feel impressed by the support I get from any app. The team at SavedBy responds within the same hour with dev support, questions around accounting, or on suggestions to the tool. It works very flawlessly and there are not a whole lot of reasons to not use this app if you are considering offering package protection.
This one made me tear up!! Our customer and merchant experience is everything, and it means the world to us to get to provide it to the best makeup company in the game - ILIA!!! Cheers and thanks so much for the review :) - Will
Nov. 7, 2025
We switched to SavedBy after struggling with another provider — and it’s been a total game changer. Their team is fast, reliable, and genuinely cares about helping our customers. Couldn’t ask for a better partner!
We are here to be the best in the game and appreciate the recognition so much!! - Will
Nov. 7, 2025
Tuft & Paw has had a great experience with Savedby. In a competitive space, Savedby stands out with truly exceptional service. The team is lightning fast, flexible, and accommodating. If you're looking to add package protection to your site, there is no other option.
Lightning fast is the name of our game!!! Thanks so much for the review and stoked to continue doing great work with yall! - Will
Oct. 29, 2025
LOVE savedby. The founder is the best and the platform is seriously amazing. 10/10 recommend. From a brand doing 7M+ in revenue
Thank you so much <3333 We LOVE working with yall!!! - Will
Oct. 17, 2025
Natures Wild Berry has had a wonderful experience using Savedby and we recommend this anyone we know that has a Shopify store. It's wonderful for not just us but our customers. I HIGHLY recommend!
Legendary working with y'all and we are excited for the year ahead!! Cheers! - Will
Aug. 28, 2025
We used SavedBy for about a year and loved them, but decided to try another app to see if we could consolidate a few things into one platform. After just two weeks, we came running back. The difference was obvious right away. SavedBy is faster, easier, and so much more reliable for us and our customers. Their team is seriously the best. Anytime we have a question, someone jumps in almost immediately to help, which makes such a difference when you’re running a small business. I never feel like I’m waiting around or chasing someone for answers. When we tried the other app, I found myself constantly checking to make sure claims were actually being paid out, which just added extra work instead of helping with the load. With SavedBy, I don’t even have to think about it, everything gets handled quickly, and our customers are happy. We won’t be leaving again. If you’re looking for a package protection partner that actually makes your life easier, SavedBy is it.
WOW - WOW - WOW !!! The fact we still get to work together makes us all SO happy :) It means the world to us that not only we started working together and formed what we did, but that you hopped to another platform, to come right back to SavedBy. The fact you got to see the level of service provided as compared to others in the space just makes us so happy that the work we're doing and continue to do proved to be the best out there. Thank you SO MUCH!! - Will
Aug. 19, 2025
I couldn't recommend this company enough. they are without question the best shipping protection app on the market. they have saved us so much money and their team is very fast and professional when it comes to answering any questions. don't waste your hard earned money with other companies.
I couldn't recommend Grass Fed enough either!! The tallow is soooo good and smells just wonderful. Really clean stuff and we are so happy we get to protect those sweet packages going out :) Thanks a ton for the review ! - Will
July 21, 2025
I was skeptical before trying this app since I figured it would hurt our conversion rate. I was VERY surprised to see that it actually both increased our CVR and profit per order. The psychology seems to work like this... Potential customers see the insurance in the cart (for about $1-2) and it makes them feel safer about the purchase, thus increasing CVR, and more money in our pocket, which in turn allows us to deal with lost packages etc. The SavedBy team is great to work with, extremely fast, and you can tell they've done their homework to optimize their app for conversion. As a disclaimer, I want to point out that the SavedBy team requested this review but everything above is true. I wasn't offered any incentive for this review.
Great callout -- thanks so much! As previous merchants ourselves, CVR optimization is a fine art and we are happy you see firsthand how we have mastered it in the space of shipping protection. It is SO important and I just wanted to say thanks so much for the review here. Means the world!!! - Will
July 1, 2025
This is one of the few Shopify apps that we've used over the years that works exactly as advertised, if not more! Our customers have received speedy assistance from them when needed, and they have been incredibly helpful with our wishes as well.
Speedy assistance, high level CX, and returning more money to your bottom line, is our entire mission!! thanks so much for being a merchant within the SavedBy network and we cannot wait to keep doing wonderful work together :) - Will
June 22, 2025
We honestly don't think there's a better shipping insurance app out there. If there is, we wouldn't know because we're definitely not looking elsewhere. lol We've been using SavedBy for a few months now and we can't stress enough how satisfied we are with the app. Creating a claim is super easy, and processing takes less than 24 hours and the claims are always approved with no issues. The support team is great. Peace of mind is key for us and SavedBy gives us just that. Keep being great SavedBy!
Thank you SO MUCH!!! The fact that you ended up with SavedBy after other bad experiences with vendors in our space means so much. So happy to provide that SavedBy difference to you :) - Will
June 19, 2025
Definitely recommend this. Great platform and a nice value add for our customers. Support has been next level. SavedBy's team is fantastic.
You all have been a dream team to work with, really appreciate the review and we cannot wait to continue growing alongside the Gorilla Mind team! Cheers
June 19, 2025
add a professional and courteous team, rock solid customer service and the willingness to actually listen , react and adapt to clients needs and you have a winning combination. If six stars were an option I would have done it!
Finding creative solutions with you all, the greater Ciele team, has been great. We appreciate the review and can't wait for the next solution to find with you guys! Legends all around!