Scalify: Facebook & Google Ads
Launch, analyze, optimize and scale your ads faster with AI
Rating
4.0
feedback
92
chart
#8,543
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
7%
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Less than a month
43%
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Less than a year
40%
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More than a year
8%
Reviews Summary
The reviews for the Scalify app are mixed, with both positive and negative feedback from users. Positive aspects include the app's ease of use, time-saving features, and helpful support team. Users appreciate the ability to create ads quickly and efficiently, as well as the automation and analytical tools provided by the app. On the other hand, negative feedback revolves around issues with customer support, billing problems, bugs in the app, and lack of certain advertising options. Some users have experienced difficulties with subscriptions, unresponsive support, and technical issues that hinder their experience with the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2024
Poor Customer Support and Accidental Subscription Issue I recently started exploring the Scalify app and was initially impressed with its features during the trial period. However, things took a turn for the worse when the app was accidentally approved for a subscription while we were still in the trial phase. Despite reaching out to both Scalify support and Shopify support immediately, we received no response from Scalify for over 15 days. As a result, we were charged $49.00 USD (₹4,149.92) for the Basic Plan (2024-07-03 to 2024-08-02). We had hoped to resolve this issue swiftly and continue evaluating the app, but the lack of response and support has been highly disappointing. We request a refund for the subscription charge and urge Scalify to improve their customer service to better assist users facing similar issues. Until this matter is resolved, I cannot recommend this app to others
Hi M'Foks, We sincerely apologize for the frustrating experience you encountered with our app and customer support. We take your feedback seriously and have already processed a full refund for the accidental subscription charge. We acknowledge the unacceptable delay in our response time and are taking immediate steps to improve our customer support processes. Your experience does not reflect our standard of service, and we are committed to doing better. We appreciate your bringing this to our attention and would welcome the opportunity to make things right. If you're open to it, we'd like to offer you an extended trial period to properly evaluate our app without any charges. Thank you for your patience and feedback. We're dedicated to earning back your trust and providing the level of service our customers deserve. Best, Maria Chanaoui Communication Manager
Nov. 26, 2023
We installed this app but by mistake it got uninstalled immediately and after that it is not being installed again and the payment was also made on monthly basis, this is not right. When we install it again, the issue comes and then they get it installed at the end of the month so that they can take our payment again.
June 15, 2023
Stay clear of this app. The scaling options are good an easy, but thats the only thing that works. Its full of bugs, you get errors on almost every page. apart from that its missing important advertising options. Also, they say Google Analytics is supported while it really is not. (old versions yes, GA 4 not) Lastly, the customer support is absolutely aweful. it sometimes takes weeks before they reply, and when they reply their answers are not helpful. Please, do yourself a favor and stay clear of this app and company.
Hi Plebs en Snobs, Thank you for taking the time to review the Scalify: Facebook & Google Ads app. We're sorry you didn't like it. Kindly share with us the errors you faced on every page so our team can take a look at them and assist you in resolving them. We experienced a temporary issue with our CRM that caused delays with our email replies, all is fixed now and this issue won't happen again. We apologize for the inconvenience this issue has caused you. Regarding GA4, as mentioned in our email reply, this feature will not be included in our upcoming app version, which is why we're in the process of removing this feature from the app. Please don't hesitate to reply to our email thread if you have any questions or concerns. Best, Maria
Dec. 10, 2022
I really wanted to like this app but unfortunatly it's not as good as I thought. No template pre-made to help building the ADS, no active support, and when you start an ads "worldwide" only Indian people and bots visit your website, thats kinda strange right ? Oh and talking about account attached to the app, it's buggy. I had to add my Google account many times for it to finally... not work. Bad experience :(
Hi CherryGoddess, Thank you for trying Scalify and taking the time to review the app. Kindly note that Scalify is a badged Meta Ad Technology partner; we use the same API as Meta's own Ads Manager. If you've attempted to launch the same campaign via the Ads Manager, you'll get the same results as both platforms—Scalify & Meta—use the same API. Now, when you launch a campaign with worldwide targeting, it's normal for the algorithm to favor a specific location if it detects good CPA (Cost-Per-Action) coming from that location. This is in fact, documented by Meta themselves: https://www.facebook.com/business/help/285255905140138 Regarding bots, please note that Meta sends bots to your website to determine if it's eligible for ads and to verify if it's working or not. You don't get billed for these bot visits. This has been documented by thousands of advertisers, and you can learn more here: https://autoleadstar.zendesk.com/hc/en-us/articles/360039889971-Facebook-Google-Bot-Traffic Regarding support not being active, please note that you can access support from "?" on the bottom right of the page. If you have already submitted a ticket and you have not received a reply, kindly share with us your ticket ID as we could not find any ticket associated with the email address associated with your account. Regarding not being able to connect your Google account, this has been indeed an issue that was fixed shortly. We're not quite sure which other bugs you're referring to. We hope this answers your concerns about the app considering you've wanted to like it. Should you require any assistance, please note that you can reach out via the contact us link on our website or our email address [email protected]. Kind Regards, The Scalify team
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