Little Thing review for Seal Subscriptions App
Nov. 27, 2023
Some of what Seal offers is great; however, there are a few key drawbacks that made me choose to find a new service within a couple months of starting. The biggest one is the inability to modify existing subscriptions in bulk. I wanted to change which date they charged on and I had to go through each one, one by one, to manually adjust this. This was annoying but doable with 50 subscribers, but would become untenable with growth. Secondly, the tax settings don't sync with the product in the Shopify store, so our subscribers have consistently not been charged sales tax, and Subify tells me the only way to fix this is actually to delete every existing subscription and recreate them one by one. The manual work involved to make basic changes of fix issues has made me look elsewhere -- which is too bad, because the UI of Seal is really nice otherwise.
Hi, We are currently working with merchant to resolve these issues, but we wanted to also write a reply about this here :) 1.) We are planning on creating a functionality, which will allow you to edit subscriptions in bulk. This will allow you to easily adjust them even if you have tens of thousands of subscriptions. 2.) As per our email correspondence, the sales tax is something that is automatically calculated by Shopify. Our app (and other subscription apps) have no control over how the sales tax is calculated and charged, as this is entirely controlled by Shopify. Having said that, we have opened a ticket with Shopify Support about your specific case. We are currently working on finding a workaround for this glitch which is most likely happening with Shopify Checkout :) If anyone else needs help with our app, it will be best to simply send us an email to [email protected] as our team is always more than happy to help merchants succeed :) Regards, Seal Subscriptions team
