Naturalis DOG® review for Seal Subscriptions App
June 26, 2025
Rollout of updates and the merchant can solve the problems. Before the update, customers with a subscription could use the manual added method of "paying by invoice", since the update only credit card is possible. I havent been actively informed by Seal, that they made such changes and guess what, customers have to call me, if we are not offering invoicing anymore. WTF. I dont know how many of orders I lost due to Seal. Now, have to speak with their support to find a solution because they break things, I have to pay for their software AND loose money, guess what how happy I am.
Hi Naturalis DOG® team, Thank you for your honest feedback and for bringing these issues to our attention. We're happy to let you - and anyone else reading this - know that we've since resolved all the concerns you raised. Our support team is here for you and continues to be one of the best in the industry - responsive, knowledgeable, and committed to helping you succeed. We truly value your business and are grateful for the opportunity to make things right. If there's anything more we can assist with, please don't hesitate to reach out again. Warm regards, The Seal Subscriptions Team
