Farmhouse Teas review for Seal Subscriptions App
Sept. 23, 2025
Horrible customer service, if you can call it that. It takes 24+ hours because they are in the UK and I'm in the US, for one. They have no one else offering help if not in UK hours. The general reply is that there is a video to figure it out, or it's Shopify's fault, and it doesn't do that. There is no willingness to help figure anything out, and the attitude is horrible. They do not serve the customer. It turns out it's not Shopify's fault - it's actually Seal's that doesn't work like they said it would. Don't bother. The price is pretty, but that's about it.
Hi, We’ve replied to each of your emails as quickly as possible, usually within a few hours, and almost always within 12 hours. While our goal is to respond to all inquiries within 24 hours, we typically reply much sooner. You’re absolutely right that we’re based in Europe, and we’re continuously working to improve our response times. In fact, we’re currently exploring options to expand our support team to the U.S. to make the experience even better. We’re sorry to hear that the app didn’t work as expected. From what I see, the problem was with how your invoicing app displays the subscription info on your packing slips. We have sent you an email about this, as we would love to learn more about what your packing slip app shared about this issue, so we can resolve this for you :) We look forward to your reply to our email and appreciate your patience and understanding :) Best Regards, Seal Subscriptions app team
