Chicly Brewed Tea Company review for Seal Subscriptions App
June 26, 2021
This app isn't reliable. There's been several times I'm unable to open it. I've contacted the developer and have done every suggestion. I can't access my subscribers to even know when to ship.
I am sorry to hear that you weren't able to resolve this issue even after following our recommendations. And it is unfortunate that you didn't contact us first after you tried what we suggested, as we could probably help you further. As mentioned before, you should be able to access the admin interface of the app in the latest versions all major browsers (e.g. Chrome, Safari, Firefox, etc.) , as you were when you created your first subscription rule. Other users (some of them with thousands of subscribers) are not reporting any such issues, which is why we suspect that the issue you were experiencing could be caused by a browser plugin, a router configuration or maybe a firewall set up in your office. Disabling the browser plugins and checking the router configuration should be sufficient to resolve the issue you were experiencing. If you can access the app settings from a different location (e.g. a cafe), then the issue is probably in your office network. If you can access the app settings from a different browser, then the issue is probably in the browser (could be outdated) or in one of the browser plugins. A thing to note here is that when your subscriber pays for the order (either automatically or manually), you will see the order in your Shopify Orders and you will be able to fulfill it. You don't have to check in the app to know when to fulfill the order ;) If you do decide to give our app another try, please let us know if you still experience this issues. Thank you, Seal Subscriptions team