Rating
1.9
feedback
7
chart
#5,244
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
14%
-
Less than a month
57%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for the Search Atlas app are mixed, with both positive and negative feedback. Positive aspects include the productivity and efficiency of the app in addressing website issues quickly and in bulk. Users appreciate the responsiveness of the team, the valuable insights provided by the OTTO store audit, and the time-saving features for SEO optimization. However, negative themes include difficulties in accessing the app after subscription and payment, poor customer support with slow responses and unhelpful interactions, and instances of being charged for multiple accounts without consent. Some users have labeled the experience as a nightmare and expressed frustration with the lack of functionality and refund refusal.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
took money. cant make an account on shopify app. go to website and wants credit card info to make account. no thanks i already paid.
June 5, 2025
Worst experience i had with apps since 2012! I tested their free trial version. Then tried to sign up for paid version to test further functionalities. then i had been charged for 2 different accounts which i haven't signed up for. Now the real nightmare begins. Their customer support is terrible. Talking to AI then to operators who ask me the same questions over days and give me the same answers over days. It took me endless hours chatting with different persons telling me the same and asking me the same questions over and over again. They even do not understand how Shopify actually works - although they claim to be Shopify ready. I spend more than a week explaining the same thing over and over again. In the end I got so frustrated- I simply gave up… If you value your health - don't do it
April 24, 2025
Search Atlas has been a productive tool for us so far. It's allowing us to address many of our website issues quickly and in bulk. Their team has been very responsive, and their webinars and web meetings have been useful. The OTTO store audit provides valuable insight and convenient options to correct issues. Special thanks to Jason for his time and efforts.
Nov. 25, 2024
The Search Atlas App does not work. The Free trial didn't work, so we subscribed and paid USD$199. THE APP STILL DIDN'T WORK. The app developer refuses to refund our money and has been particularly unhelpful. Don't waste your time or money, this business is 100% a scam.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more