![[Maestrooo] Section Feed for Shopify](https://cdn.shopify.com/app-store/listing_images/475bf92cfa1ccac6cc004c130f5748ab/icon/CIvht9n0lu8CEAE=.jpg)
[Maestrooo] Section Feed
Showcase an Instagram feed on your online store
Rating
3.2
feedback
73
chart
#3,037
Reviews Over Time
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Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of installation, customization options, and seamless integration with their themes. Many users also praise the app for being free and for enhancing the appearance of their stores. However, on the negative side, there are complaints about the app not working properly, issues with connecting to Instagram, and poor customer support. Some users also mentioned that the app slowed down their site and had bugs that affected the layout of their store content.
Highlights
Rating Breakdown
All reviews
March 25, 2024
App does not update posts on the website in real time and it randomly skips multiple posts. We'd like to get in touch with your support but the support contact info is nowhere to be found.
Feb. 28, 2024
Keeps crashing or doesn't work. Support says its an IG issue but every single other IG feed app gets it right without issues. Makes you questions the capabilities of Maestroo as a whole, and I'm starting to regret buying the Prestige theme...
Hello. We're sorry to hear about your bad experience. A few things to note though: * The current issue impacting Section Feed is indeed due to Instagram ; our app has been revoked without prior notice, which suddenly leaded the app to stop working. We have unlisted the app so new merchants can't install it anymore, and we have currently re-submitted the app for validation against Instagram. Please note this usually take a few days. We will warn you once the app is reverted. * Regarding our themes, this is unfair. Our theme is a paid product, while this app is a free product that we released to merchants for free, when Instagram blocked the ability for themes to directly get Instagram media. We developed and offer this app for free, we've never made a single dollar of revenue on it since its release a few years ago; this is an app that we maintain and develop on our free time. The app is being used by more than 30,000 merchants on Shopify, and we always decided to keep this app free, despite the high support cost and maintenance. Also, as for any system that depends on a third-party (here Instagram), such issues might arise (this is the first time it has happened in 5 years), and while we're sorry about the inconvenience it is causing, please note that we're doing our best to try to have Instagram re-activate the app, so that it can be up and running. But please do not compare this app to our themes, which is our paid product, developed by a different team, and supported by over 15 people in the company.
Feb. 25, 2024
This app suddenly doesn't work anymore: it doesn't show photos and it can't reconnect to instagram. Had to switch to another app. Tried reaching support from their contact page but haven't been able to do so.
We're sorry to hear about the inconvenience. Our app has indeed been restricted by Meta (owning company of Instagram), which caused this breakage. We're trying to reach them to get the app up and running but, as Meta doesn't have any contact form to reach them easily, we don't have a exact ETA on when the app will be back. We have, as a consequence, temporarily hide the app from the app store. In the interim, we would recommend you to switch to a paid Instagram app from the App Store if showing the Instagram feed on your store is vital to your business. EDIT: we're happy to let you know that Meta has re-enabled the access to the app. You should now be able to re-connect your Instagram account in the app to show your media.
Nov. 19, 2023
Worst app and support. We won't use Maetrooo apps and themes anymore.
We're sorry to hear you're having a bad experience. However, we have been unable to find any support tickets related to your store PrimePepper. Can you please try to reach us again? Please also note that Section Feed is a free app that we're offering to customers, but please note that tickets for the free app are less priority (we try to answer within 48h instead of 24h for our paid themes). Regarding our theme, we can see that you're using our theme Warehouse, but we can't find any support ticket associated with your store either. We would, therefore, appreciate it if you could give us a bit more context here about your issues, as it feels a bit unfair here. You can reach our support here: https://support.maestrooo.com/article/203-contact-us EDIT: we're happy to let you know that Meta has re-enabled the access to the app. You should now be able to re-connect your Instagram account in the app to show your media.
Sept. 13, 2023
It's so hard to find a Instagram app that is easy and intuitive to use for FREE! Thank you so much for making is app and I'm so glad I found it! Please keep up the amazing work and I look forward to seeing new features and customization options in the future!
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