Seguno Product Reviews
The best product reviews app for Shopify brands
Rating
4.9
feedback
19
chart
#1,685
All reviews
Rating Breakdown
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Oct. 29, 2024
This is a fairly straightforward way to integrate reviews on our Shopify store, especially because it integrates with Seguno eMail app, which makes it easy to request customer reviews through an email that looks and feels like all the other emails we send to our customers. We downloaded the app while it was still in beta, and setting things up required going back-and-forth a few times with Seguno Customer Support. The process wasn't quite intuitive, and that's why we give the app 4 stars instead of 5. It bears mentioning though that Seguno Customer Support is always very helpful and easy to work with. Another thing needing improvement is that the app allows anyone to leave a review as it doesn't have controls that would prevent those who have not made a purchase on our Shopify store from leaving a review. That is why one has to be very careful with settings for automatic posting of reviews as the only solution to this currently is to disable the automatic posting. For small shops like ours it's not such a big deal to go through all new reviews and verify that purchase was actually made before we approve the review to be published, but we can see where that can be a big problem for stores with higher sales volumes.
We appreciate you using the app during the early release/beta period. When Shopify sunset their product reviews solution, it was important to us to support Seguno customers without losing incredibly import customer reviews. At that time, all of our import tools were configured for that migration, but we’ve now expanded to far more migration options. We also agree that having honest, real product reviews is important to give prospective customers confidence when shopping with you, which is why we automatically link reviews to the customer’s Shopify orders to verify their purchase. Automatic publishing is one of the top concerns we hear about from brands, and we now support automatic publishing controls for minimum rating, verified purchase, confirmed review email address, and if there’s an image or video attached to the review. With our Shopify Flow integration, your customer support can be notified when a review is submitted so you can engage customers quickly for any negative reviews (or send them thank you gifts!) We appreciate you choosing to use the app and providing that early feedback to make the app better. And you know our support team is always happy to help :)
Sept. 9, 2024
Nov. 20, 2024
Great app, works as expected. Support is helpful and on point. Uploading media works great as well. Gladly give this app a 5 star review
Hello there, and thank you for sharing this feedback. We are currently building this feature and will be happy to announce it once you are able to capture customer media uploads. Please check your email for a special offer from us as well :)
May 8, 2024
So far so good. A lovely design that works well with my shop. Always a quck and helpful response from Cameron when support is needed. Highly recommended!
April 16, 2024
Seguno is a fab company. We have their emails app and now also reviews. Cameron is amazing and always so helpful! Thank you - great service. We are enjoying this new app with reviews. We 100% recommend it to any business!
April 5, 2024
Our experience with the Seguno Reviews app has been in line with the high standards of design and functionality that we've come to associate with the Seguno team. The app is not only user-friendly and intuitive but also well-considered from both the customer and business perspectives, addressing our needs comprehensively. This was our inaugural venture into utilizing a Reviews application. An essential requirement for us was the ability to review feedback before making it public. The Seguno app met this need seamlessly, providing us with the flexibility to automate the publication process whenever we decide it's the right move. As a small business, we appreciate the ability to advance cautiously while exploring new tools. We recognize reviews as an important facet of social marketing that empowers our customers to make informed decisions and offers us insightful feedback on our product offerings. Once again, Seguno has delivered an app that supports our business growth effectively.
March 26, 2024
Seamless integration into my other Seguno apps and installation was a breeze. Tech support helped me with one user-error issue and was great to work with. I can't sing the praises of Seguno enough. A phenomenal suite of value-filled apps and top notch service. Couldn't be happier!
March 19, 2024
Every interaction I give 10 stars! I have been using their apps for the last couple of years and they are top notch. I’m so grateful for this new reviews app and the support I have already received with getting it all setup. Highly recommend.
March 18, 2024
Love it! I was using the native Shopify Reviews app that is being retired and switched over to Seguno Product Reviews. They helped me migrate over my reviews and get everything set up, and I love the look and layout of the reviews on my product listings. I'd 100% recommend!
March 15, 2024
I had some trouble importing reviews from my old app and the support at Seguno was able to get them formatted correctly and imported for me. Thank you for great service!
March 15, 2024
I had a little operator error in uploading my file of reviews from another app. I messaged support and Brian had sent me a corrected version of my file and it uploaded in a matter of minutes. I've been using Seguno email for a couple of years now and I love it! I have no doubt the reviews will be just as fantastic. Easy set up, easy editing and I've never had a bad customer service experience. You won't be disappointed with Seguno!
March 12, 2024
Was thrilled to see they released this when Shopify Reviews ended. Just like all Seguno's other products, this one is super easy to use, out of the box. Everything is self explanatory, and I feel confident in how it works. Ie, no lingering feeling of "I hope I did that right... " like with some other software.
March 7, 2024
The Reviews app from Seguno is what we've come to expect from the Seguno team — great design and functionality. The Seguno Product Reviews app is intuitive and easy to use. They've thoughtfully considered this app both from the end-user experience (customer-facing), as well as the from our perspective on the business side of things and what matters to us. This is the first time we've used a Reviews app, and one of our criteria was that we wanted to preview reviews before they're published. This wasn't a problem — and we have the option to automate publishing when or if we feel ready for that. We're a small business, so we like to take small steps when we're trying out something new. Reviews are a type of social marketing that will help our customers make smart purchasing decisions, and will provide us with valuable input about the products we're offering to our customers. Seguno has once again designed an app that's helping us grow our business.
Feb. 23, 2024
easy to use with lots of good features. I like the new reviews feature and the tech support is good.
Feb. 13, 2024
Another great product from Seguno. Installing the app and adding existing reviews was super easy. Support was great and their suggestions very helpful. Thank you.
Feb. 13, 2024
Great app for reviews. Customer service is excellent, installation was simple, and customers can easily access the review feature. Our reviews are very noticeable and will undoubtedly increase our conversion rates. I'm grateful. Thank you!
Feb. 8, 2024
Really easy to install and set up. Import existing reviews from Shopify is super quick and easily done. The team are super helpful and give great support.