Sellbrite
Sellbrite has received a mix of positive and negative reviews from users. Positive aspects highlighted include the excellent customer service and support team, with users praising the quick response times and helpfulness of the staff. The app is also commended for its seamless functionality, especially in handling large amounts of data and syncing across multiple sales channels. Users appreciate the user-friendly interface and the ability to manage inventory effectively. However, negative reviews point out issues such as overselling due to delayed inventory syncing, limitations on the number of variants that can be imported, and difficulties in resolving technical issues. Some users have expressed frustration with the lack of real-time syncing, slow updates, and challenges in managing inventory efficiently. Despite the positive feedback on customer service, some users have encountered issues with the app's performance and functionality, leading to concerns about reliability and effectiveness.
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Haven't had any issues for years, but when I did have one (of my own making) support was patient and thorough, even though we are on the Free Plan! Kudos.
Sellbrite is a fantastic tool that works seamlessly, but what truly sets it apart is the support team. They are incredibly helpful and consistently go above and beyond. During business hours, I usually get a response within 2 minutes and a full resolution just moments later. It’s rare to find this level of speed and competence. Highly recommended!
Highly recommend Sellbrite! Had tried several sync programs over the years. Sellbrite stands out as very solid, basic program, capable of handling large amounts of data (about 4000 SKU's) easily. What makes the biggest difference is very friendly, knowledgeable and responsive staff, who help to get through unexpected problems, with come with growing business, easily. Thank you, Team Sellbrite!
Started out with the free plan, which does clearly start that each update is every 2 hours. Once we increased sales on Etsy, we needed to upgrade to the first tier paid plan, where the updates are every 15 minutes. Support has been great, always happy to answer questions and are pleasant and polite! :)
App only allows 100 variants to be imported from Shopify, despite that limitation being lifted from Shopify itself months ago. Agents had no idea about this until we notified them, and first tried to argue that it wasn't their limitation... They "opened a ticket" and assured they'd update as the ticket progresses, but we have heard nothing from them other than when we reach out for updates. Was told when we did our October check-in that they were about to roll out testing, and yet, still nothing. Several variants have been managed manually for months now. An absolute nightmare for our small team, and now we are having to shop around for an inventory manager that can actually manage our inventory... Very disappointed in what was once a decent service.
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