Creative Brick Builders review for Sellbrite

Sept. 6, 2017

Support only available business hours (California time) M-F. As a small business I am often updating inventory after hours and on weekends. So, not ideal. Generally a good product, easy to use and understand. Our biggest issue is the lack of error checking on imports. If Sellbrite doesn't find a matching sku, it skips that row and doesn't import it. But it doesn't TELL you that it skipped more or one rows, only gives a generic 'your import completed successfully' (even if it didn't import everything). So we would have to manually verify each item after import to make sure it actually changed the inventory numbers. Not very scaleable or trustworthy. Tool requires separate imports to create a product and to add or change inventory (can't do it in one step like Shopify does). It also requires separate imports and exports for each warehouse/location. Not a dealbreaker, but annoying, and may result in mistakes by the user. I like the audit trail to show the history of changes made to each product. I liked the easy product creation from the Shopify store into Sellbrite for the first time. The interface is fairly easy to navigate, but they don't have a mobile-friendly website (and no app), so can't really use the tool on a phone or tablet, you have to be using a PC all the time. The reporting is EXTREMELY limited and doesn't allow for a simple comparison of inventory between/across warehouses - you have to export each one yourself and do the comparison. Sellbrite might be a good tool if you have limited products and simply want the ability to sell in multiple channels. But we won't continue with the service until/unless they provide error messaging in imports, and would like to see more reporting options.