basin + bend review for Sellbrite
April 14, 2022
It's a good product that does what it's supposed to when it's fully operational. They advertise 15 minute synch times on the plan level we are on, but that seems to be hit or miss. This is a critical piece of technology for making sure we don't oversell across all of our channels, but their support/dev team doesn't treat it that way. Their support team seems understaffed and slow to initially respond. They are continually having backend database lag issues which means we see that an order is going to be coming in from a specific channel, but then have to sometimes wait hours for it to actually show up in Shopify to ship it properly. We switched to this app after Shopify killed off their own channel apps, and while it satisfies our need on most days, its a piece of tech that we have lost faith in, and begrudgingly pay for.
Thank you for taking the time to provide us with this review and feedback. We apologize if you're experiencing any issues with the functionality of the program. Our engineering teams are actively working to resolve some recently identified performance issues. We appreciate your patience as we work to resolve those problems. If you need assistance, we do encourage you to reach our to our live teams and we will do our best to get everything working as intended for you. Thank you.
