Sellkite Digital Downloads
The reviews for this Shopify app are a mix of positive and negative feedback. On the positive side, users appreciate the ease of setting up the app, smooth file delivery, and great customer support. Many users find the app helpful for managing digital downloads and licenses, with quick responses from the developer to any queries. However, there are recurring issues with the app's functionality, particularly related to email delivery of digital products. Users have reported frustration with the app's inability to send emails automatically, leading to manual intervention and customer service headaches. The lack of timely responses from the support team has also been a point of concern for some users.
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I have been using this app for a year and they have CONSTANT issues. Same issue over and over again. People purchase my digital item and then email me asking why they haven't received any email! I have all my emails set to automatically send my digital products. Its been that way since I downloaded this app. When I go look in the app under the orders they show "email not sent" so I click the "send email button" and it says " cannot send". Everytime I contact them they are offline and I usually don't hear from them for 2 days. So brutal. This is an issue that has caused me SO MUCH headache!! I have to manually email the files and respond to all the customers myself. Because this is not the first time they clearly cannot fix it. I am now looking for another app to do the job. The app can't deliver the digital items at random....... not sure what I am paying for. *** Update-24 hours and still no response from them about this ongoing issue.
Sellkite is a simple and reliable app for selling digital products on Shopify. Easy to set up, smooth file delivery, and great support. Perfect for anyone selling ebooks or digital downloads.
I have really enjoyed using this app in my store! The delivery is great, and support is always super helpful and quick, especially when I have run into an issue that I cannot seem to solve (operator error). Highly recommend!
Very helpful. I am glad to work with this team!
I've been using this app to manage digital downloads and license delivery on my Shopify store, and it’s great!. It's straightforward to use and handles everything smoothly, from sending files to managing licenses. But what really impressed me is the support from the developer – whenever I've had a question or needed help, they've responed quickly and have been incredibly helpful. It's rare to find such great support these days.
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