Mineral Buffet by Little Avalon Farm review for SendOwl

1 / 5

April 21, 2025

I'm a long time (since 2010), established brand with no negative reviews or other issues, but I realized today another paid plugin here in Shopify is creating downloads my browsers are blocking as dangerous files (!!!). That's not a great user experience, so I began seeking out alternatives. Before I could even attempt to use the app, I got repeated 500 server errors and an error code that suggested I contact support. With no discussion or explanation, I received this email this afternoon, after installing the app and giving them access to my customers and account info as required? I don't understand the reasoning, but I am highly concerned about the outcome now. The message: "Hi After conducting a review I am sorry to say that we are not able to approve your account. I understand this will be a disappointment to you and given our security practices, I am not able to share the details of the review process or the reason for our decision. Paul Tomes Head of User Operations, SendOwl." I am completely baffled, dismayed and, evidently, not allowed to request info on why they would choose to do this, so I'm sharing my experience in order to let others know. At the very least, I would attempt to create your account before installing the app so they don't gain access to sensitive information. As for me, I guess my goat care resources must be troublesome, so I'll go on my way to find another solution, with no idea what I did wrong to warrant this treatment in the first place.

Using app

About 6 hours

Total reviews

6

Average rating

4.3

Developer Reply

Hi, this is Paul. Sorry for the late reply, I was out for a couple of days. The email you used to sign up with was marked as spam by the 'spam domain' service we used and never got passed the first hurdle! I am sorry about that - it was a frustrating experience for you. I have explicitly whitelisted your email and domain in our system and will look into why it was marked as spam by our external domain checker. This was definitely on us, but please reach out if you have any questions! Cheers, Paul.

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