Rating
4.4
feedback
162
chart
#12,226
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
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Less than a month
9%
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Less than a year
41%
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More than a year
42%
Reviews Summary
SendOwl is a popular app among ecommerce merchants for its ease of use in delivering digital products. Many users appreciate the simplicity of setting up the app and the automation it provides for delivering downloads and licenses. The customer support is often praised for being responsive and helpful. However, some users have expressed dissatisfaction with the recent pricing changes, finding the new plans to be too expensive. Additionally, there are concerns about misleading information regarding features like unlimited downloads and issues with complex functionalities like managing recurring orders and subscriptions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 17, 2024
*EDITED* (Went from 700$ plus a month to 150$ plus a month with the premium pricing plan : 99$ per month plus 0.11$ per transaction after talking with customer support) I have been using sendowl for 7 years and used it even before I got a Shopify store. The app works really well and have nothing to complain about the app really. I even struggle to find a replacement. However, in october they changed their pricing. I went from 20$ a month to 150+$ a month (on the new plan). Customer support was nice, responsive and friendly. However since this is their new way of billing (flat fee + transaction %), they cannot do more for me. I am pondering whether I will be switching apps soon because it's just too expensive.
Just wanted to drop a note here - I believe we resolved your issue and were able to help, but please let us know if that is not the case. Glad we could we could get you on the pricing plan that was a good fit. Thanks, SendOwl.
Nov. 30, 2023
I love send owl because of its ease of use. you need no technical background to set it up. it also allows us to import thousands of license keys at once and automatically delivers our downloads and licenses. its a great product especially for the entry cost.
Hi, thank you for sharing your experience. It means a lot to all of us SendOwl and I'm glad we're able to help! Thanks, SendOwl..
Nov. 2, 2023
Thanks for the review! It's been a pleasure working with you! Thanks, SendOwl.
June 26, 2023
I have very much enjoyed using SendOwl. It's been an app that has given me 0 issues. I understand with technology sometimes servers are going to go do for whatever reason, and SendOwl is always incredibly quick to get things working again the few times it has happened over the last 4 years. Very happy with this app, their customer service, and pricing. I will continue to use this app for my website!
Thank you for taking the time to leave such a great review. I'm so glad we're able to meet your needs! Cheers, SendOwl.
June 20, 2023
We have used SendOwl to deliver our digital products since spring of 2020. Creating and uploading products is a breeze. The ability to create and sell product bundles was a game changer for our business. We have always been impressed by the ease of use on the Shopify platform. Their customer support team has always been a pleasure to deal with and has resolved any issue quickly.
Thank you for sharing your experience! It makes a huge difference to us. Let us know if you need anything. Cheers, SendOwl.
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