Brighter Day Press review for SendOwl
May 23, 2025
I've been a very satisfied SendOwl customer for over four years, paying $24 a month to send digital downloads to my customers. In October 2024, my bill was $24. However, in November, it unexpectedly jumped to $454.36, and in December, it escalated to $839.29. This increase was for the same services I had always used. I corresponded extensively with SendOwl's leadership, and they assured me they would provide a discounted rate to part ways amicably. Unfortunately, my last two bills in April and May were $467.96 and $432.92, respectively. This is a far cry from the original $24 a month and is completely unsustainable for my small family business. This has been the worst experience I've ever had with a company. When I shared my experience with several other small business owners, they realized that their SendOwl bills had also increased significantly overnight, without any warning. I have since switched to another service that offers the same functions for a flat rate of $29 a month. It is working beautifully and even more seamlessly than SendOwl ever did. I am so relieved to be done with this company.
Brighter Day Press - best of luck to you on your new service. As context, your pricing in Nov and Dec was per the plan you signed up for (fair use bandwidth is what caused the fees). April and May were at the discounted rate as promised on the new legacy plan as explained over our support interaction. We did everything we said we would, and just wanted to make sure you knew that and if you have any questions, please do reach out to support and we will continue to help even though you've migrated.
