Forth Rivers review for SendOwl
April 5, 2021
I used this app to help me deliver my ebooks and it works but it comes with a few kinks and intricate complications. For instance, when customers go to download from their email, they should be able to immediately download and not receive another long link to download from. The process for the customer to receive their product should be seamless but it isn't so much so. I wasn't aware of this process until I acted as a customer of my own store to see how the process was going. It wasn't that great to me.
Thanks for your review and feedback! You are correct that we generate an order download page for every customer and they need to go to their unique order page to download their purchase(s). We do it that way for a couple of reasons. The first is that some orders contains dozens of files and adding each of those links to the Shopify order email would make the order email difficult to read. The second reason is for download security as each link is designed to expire after a set number of uses. This helps prevent file sharing and secures the download. You can control access to the links in the buyer's order page from the SendOwl dashboard. The same level of link protection and security would not be possible if the links were shown in the email. Having said that, I hear you and understand your concerns! I'll discuss this with the team to see if we can make the process smoother for the buyer. Cheers, SendOwl.
