Thoughtfull.co review for SendOwl
Oct. 9, 2021
Literally the worst app ever. But even worse than the app is the customer service. They often have massive outages, do not communicate the outages and then will not return word on customer service issues. Find another digital file delivery application. The only thing they know how to do properly is take payment
Thank you for your review, I can understand your frustration. However, as we noted in the support ticket exchange, the issue is not with SendOwl but with your external script. In other words, your own script is failing to generate the orders and the issue is not with SendOwl. -- UPDATE: The merchant did respond to the ticket and confirmed it was their script that caused the issue and not an outage with SendOwl. -- We do appreciate your business and hope we can help. And, for true [rare] outages, we do have real-time reporting and support.
