Cowie's Kinders Shop review for SendOwl
Nov. 13, 2022
I don't ever leave reviews, but I am very disappointed in the app and even more disappointed in the customer service. There is a page within the app that states there are unlimited downloads. I based my whole store around this and paid my assistant to set up my store using this app. Well come to find out, they don't actually offer unlimited downloads. When I contacted customer service I was given the run around and told that no where on their site do they advertise this (essentially implying that because it's not advertised this way, the incorrect wording within the app shouldn't matter). Super disappointed, but even more upset by the response. Sorry, but don't say you have something and then treat your customers in a dismissive way when they ask where the feature is. Will be removing every bit of my store because I'm not giving money to an app that falsely advertises and then tells me it's my fault for actually reading about the features they falsely claim to have.
Hi Erin, Sorry for the confusion. As I shared in the support ticket, we do not support unlimited downloads as we operate differently and everything is tailored towards the individual purchase and not the mass distribution of a file. At this time, we offer the choice of 3, 5 and 10 download attempts for each order. You can also reset the download attempts for your buyers at any time. We will update the download settings page in our app to ensure the copy is up to date and I'm sorry you've had this experience. We value your business and your feedback, so thank you for sharing your experience. If we can help with anything else, please don't hesitate to get in touch with us, we'll be happy to help. Again, thank you for your time, your thoughts and comments are valued. Wishing you the best. Chelsea
