Sendvio: Email Marketing & SMS
Sendvio - Email Marketing, SMS, Popups - Shopify App Store
Rating
4.8
feedback
502
chart
#7,952
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
15%
-
Less than a year
52%
-
More than a year
29%
Reviews Summary
The reviews for this Shopify App are mixed, with some users praising the app's functionality and ease of use, while others express frustration with the customer support. Positive themes include quick setup, helpful customer service representatives like Sarahy and Nallely, and the app's effectiveness in increasing revenue. On the other hand, negative themes revolve around poor customer service experiences, account bans without justification, and difficulties in setting up the app, especially for busy users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
The best email app !!! The client service is perfect. God bless them. Fernando is a great guy. I hope the whole team working for this app becomes millionaire and have happiness in life !!!
Thank you so much for your amazing review and kind words! 🌟 Your blessings and wishes for us are incredibly heartwarming – we’re so grateful for your support. Rest assured, we’ll keep working hard to deliver the best experience possible! Wishing you happiness, success, and who knows? Maybe we’ll all become millionaires together one day! 😊
Nov. 19, 2024
Nallely was super helpful. The product may not have all the features you need but it is a good value. However, customer support was great!
Nov. 12, 2024
We’re grateful for your review! Your satisfaction is our motivation, and we’re glad our service made a difference for you.
Nov. 12, 2024
Very good experience!
Thank you for taking the time to leave a review! We’re dedicated to making every experience a positive one and are here whenever you need support!
Oct. 26, 2024
The app its self works great. However support is shocking, i have reached out on 4 separate occasions as they banned my account without any justification or way to restore it. I have heard nothing on any occasion and cannot get my account reinstated. I've now had to change apps due to their incredibly poor customer service.
Message for Urban Voyage: Your account was blocked twice due to activities that breached our platform policies and GDPR regulations. Despite multiple attempts to reach you at your registered Shopify email, we have not received any response. Furthermore, using your Shopify account to install apps with the intent of promoting domains unrelated to your Shopify account URL is a violation of Shopify's guidelines. To discuss the potential reactivation of your account, please respond to one of the emails we’ve sent over the past month with clarification on your intended use of our platform. This will help us understand your actions, and we can guide you to ensure full compliance with GDPR requirements.
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