Sendvio: Email Marketing & SMS
Sendvio - Email Marketing, SMS, Popups - Shopify App Store
Rating
4.8
feedback
504
chart
#8,483
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
2%
-
Less than a month
15%
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Less than a year
52%
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More than a year
30%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the user-friendly setup, data-rich features, and exceptional customer support team. Many users highlighted the patience and helpfulness of customer support representatives like Nallely, Sarahy, and Fernando. The app is recommended for back-in-stock, email marketing, and SMS campaigns, with users expressing satisfaction with the service and plans offered. However, there were a few users who faced challenges with setup and customization, feeling rushed during support calls or encountering issues with templates and data loading.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 11, 2025
Unfortunately I am not satisfied. I do not use the Shopify mailing list but have uploaded my own mailing list. This is possible without any problems, as Sendvio support confirmed before installing the app. I would like to edit this list from time to time. In other words, I want to be able to download it again from Sendvio, e.g. to manually unsubscribe a recipient. This shouldn't be a problem technically, but Sendivo's support persistently refuses, doesn't explain why and simply doesn't get back to me. Sendvio loses several thousand dollars a year from me and I lose a lot of revenue. I find that very annoying and unprofessional.
Jan. 27, 2025
Thank you for your review! We're glad our customer service met your expectations :)
Jan. 7, 2025
I've been using this app for several weeks now and I have to say it's exceeding my expectations thus far. Fairly straight-forward setup, user friendly, data rich, and exceptional customer support team with the most patience I've ever encountered (here's looking at you Mike & Fernando). I must have asked them 40+ questions and they happily answered every single one in detail, I don't believe they sleep. Long story short, I highly recommend this back-in-stock/email marketing/sms app. I plan on moving to their paid plan in the near future. Well done, Sendvio team!
Thank you for your generous review and for sharing your experience with our team! It has been an absolute pleasure working with someone as knowledgeable and professional as you. Our thoughtful exchanges have provided us with fresh perspectives that we deeply value. We are truly honored to be part of your journey and are fully committed to supporting you every step of the way as you achieve your goals. Please know that you can always count on us! At your service, Mike & Fernando (Founders of Sendvio)
Nov. 15, 2024
The best email app !!! The client service is perfect. God bless them. Fernando is a great guy. I hope the whole team working for this app becomes millionaire and have happiness in life !!!
Thank you so much for your amazing review and kind words! 🌟 Your blessings and wishes for us are incredibly heartwarming – we’re so grateful for your support. Rest assured, we’ll keep working hard to deliver the best experience possible! Wishing you happiness, success, and who knows? Maybe we’ll all become millionaires together one day! 😊
Nov. 25, 2024
Nallely was super helpful. The product may not have all the features you need but it is a good value. However, customer support was great!
Thanks for recognizing Nallely's efforts! We'll keep striving to enhance our product while maintaining great support. Your feedback matters, so please feel free to send any feature requests to [email protected].
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