Rating

4.9

feedback

484

Reviews

chart

#1,767

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    15%
  • Less than a year
    51%
  • More than a year
    30%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Customers appreciate the quick responses, helpful guidance, and patience exhibited by the support agents, particularly mentioning names like Nallely, Sarahy, and Roman Latham. The app itself is described as user-friendly, with easy setup and a variety of templates available for email marketing. Users also highlight the effectiveness of the app in preventing emails from ending up in spam folders and its features for cart abandonment and personalized emailing. However, there are a few mentions of issues with the app's templates, difficulty in editing them, and challenges with the recent updates.

Highlights

Excellent customer service and support
User-friendly app with effective email marketing features
Challenges with app templates and recent updates

Rating Breakdown

  • 5
    91% (442 ratings)
  • 4
    6% (31 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 7, 2024

Sarahy was fast and quickly responded to my question. Very impressed with quick and efficient service. Thank you Lady Be Chic Boutique Online

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

May 24, 2024

Good costumer service :) I got the help i needed.

Using app

11 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you! We're always here to help with anything you may need! - Nallely (Customer Sucess Team)

5 / 5 Share

May 25, 2024

I got charged for this app when reactivating my shopify store after 2 years! Please refund me and I will change my review

Using app

Almost 2 years

Total reviews

5

Average rating

1.8

Developer Reply

Thank you!

5 / 5 Share

May 22, 2024

Nice apps. Big thank's to Nallely for support.

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your valuable appreciation. We will always do our best to take care of your needs :) - Nallely (Customer Sucess Team)

5 / 5 Share

May 17, 2024

The app is really easy to use and the customer service is excellent! I moved to Sendvio from another email marketing app because I couldn’t template on my iPad. I ran into a templating problem with Sendvio and contacted customer service. They responded super quickly and in two days had redesigned the functionality so it worked on my iPad Air! Very impressed.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this fantastic review! The developer who worked on this project is truly grateful for your kind words. Your feedback is incredibly motivating for our entire team. We appreciate your support!

All reviews

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