Melomys review for SEO Content Blocks
July 31, 2023
This app worked for maybe the first week I had it on my store. After doing a theme update, it no longer works at all. I've reached out to support several times and they are extremely slow to respond (and in some cases haven't responded at all). Even after adding them to my store a few days ago, they have no update or explanation for why the app isn't working. This app has also pretty significantly slowed my store down. If I had seen a review like this, I would have thought twice about installing it. Save yourself the headache, this app is not worth it.
Dear Melomys, For a quick response, we even have a LIVE chat feature inside the app. We tried to check your store and noticed that not only do we lack access to your website, but we also saw that you uninstalled our app. In this case, how can we assist you? If you review our other comments regarding our app, you will see how efficiently we solve our customers' problems. We are ready to help you now, but to do so, we need access to your store. There are thousands of themes, and it's possible that one or two themes might not be compatible with our app. However, we not only connect to our clients' stores but also fix other problems they may encounter because we are experts in Shopify. When we come across issues on our clients' sites, we promptly address them. How can we assist someone if we are not allowed access? Having a LIVE chat inside the app demonstrates our commitment to helping our customers. Wishing you good luck!
