SEO Doctor for Search Engines
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Rating
4.6
feedback
472
chart
#335
All reviews
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May 12, 2023
I decided to try the paid version for a day and then removed it as it what not what I thought it would be . But they still charged me for a FULL month ,i contacted shopify to get it removed and they said that the app deveolper needs to do it. I am not happy paying for something I did not use BEWARE!!!!
This is a lie. You used the app for 3 weeks not a day. If you had used the app for just a day of course we would have refunded your subscription.
Dec. 20, 2021
I paid for the yearly pro plan which apparently has a 14 day return policy that I was never aware of. Well, it takes a couple months to ensure this app is working properly so beware that you will not get your money back when you realize this app sucks. The customer service is shotty. You may or may not get a response. When you do get a response to issues you are seeing with their app, all you get from them is "google shows this or that". I don't care what google shows if your app doesn't match that. I had an SEO score of 32 in their app which is very low but every time I reached out for help/questions, the answer was "google shows.....". The app never matches what customer service tells you. I also had autopilot set up for image compression but had an error message every day that 8 images needed compression. I would look for the images they were referring to and get a notice that all images are compressed. Well, which is it? They are good or 8 need done. Things like that constantly. I set up autopilot to have specific data listed for my products, but it never updated to what I requested. Just constant issues with this app. DO NOT USE IT. Now you will see a reply back from SEO Doctor about my review that will try to tell you everything I am saying is incorrect so beware of that also.
Thanks for your review. Please accept our apologies for the experience. While we target excellent customer experience but in this case we should have done a better job. Anways.. as per our email conversation, we didn't charge you for the pro account, so you did not loose any money, but I do agree with you that you have lost the time and trust on us. I would like offer personal assistance in the app if you can take 1 quick meeting. I hope you will come back to us.
July 13, 2021
I have been using this APP for a couple of days, and to be honest I'm still trying to figure out how it helps my SEO. In Autopilot mode, it simply grabs your Collection / Product title, and creates a new SEO title from that, it also adds your site address to the SEO title eg:Test Valley Models, Com, this is completely unnecessary because the site URL appears under the SEO title anyway. Then to add more misery, it appears to truncate your SEO description to less than the allowed 320 characters, in fact it truncates it to about 200, in so doing it actually truncates your SEO descriptions, which is BAD for SEO. None of this is reversible automatically, you have to do it manually, as I am doing now, with over 3000 products to check. The only truth that the owner tells you about this APP is that it take 12 weeks for Google to detect the changes, that part is true, which means if you buy the Pro-Version and wait to see the effect it has, you've paid him $45. It also gives you 12 weeks to change everything back so that you don't go plummeting down the rankings! Anyone who installs this APP needs to be made aware that it is useless, and in no way will it improve your SEO. My advice is to go to YouTube and look for the latest Google advice on what to do, use this APP at your peril !!!! This APP is so bad Shopify should remove from the APP store. Graham Walters testvalleymodels.com 29/6/21 Despite numerous emails, screenshots and verbal instructions, it's like talking to a brick wall. If I could reduce the rating to zero stars I would. Shopify should really remove this APP, it's worse than useless. Anyone giving this more than 2 stars must either be friends of the developers, or being paid to do so. Please DO NOT install this APP !! I am not responding to your emails, for various reasons. What your APP did automatically, cannot be undone automatically. I had several SEO people look at my snippets after your APP had done it's work, and they all advised me to "uninstall" the app, and set about correcting the mess it has made of my SEO snippets. I, too, have had all my products removed from Google Merchant because of issues with this APP. As I have said before, install this APP at your own risk, IMO these people do know what they are doing, Shopify should delete this APP. It is useless. It is going to cost me over $400 to sort this mess out. Graham Walters 08-07-2021 RE: Update 2. Now I am being accused of lying, this is really not acceptable. I am unable to post an image of what this APP has done to my snippets, and Snippet SEO titles. Whilst it may be possible to alter what this APP does BEFORE you hit the Autopilot button, there is no way to undo it, only manually, after you have hit the Autopilot button. The App does try to add Test Valley Models.com to every snippet title, but because of Shopify's character limit is 75 character, it often gets truncated, to as little as Te ! Which is BAD for SEO. It also truncates the SEO description, to mid-sentence and mid-word, which again is BAD for SEO. One again, I say to you, use this APP at your peril, I am still trying to work my way through over 2000 products, manually editing the SEO title and snippets.
Thanks for the review, it helps us improve the product. Meanwhile, the problem you are facing can be solved by simply changing auto pilot setting which our support team has already provided via email. I have also sent a separate email about your issue. I would really appreciate if we can continue our conversation and come to a solution. This is an issue which can be easily solved. Please reply to our emails, we are here to help. If you need a refund we are happy to issue that too. Also note that Shopify has limits on SEO characters, we can't go beyond a limit which the platform has imposed. Update: Graham - this is really unfortunate that you have stopped responding to our emails, we are here to help. If you unaware about SEO limitations of Shopify platform we are here to teach you that too. Update2: Some information in this review is completely inaccurate. For example putting the URL in SEO snippet - we don't do that. The customer was confused with the URL present in the SERP preview. I really hope that the customer will figure this out at some point and come back to us :-) Update3: Once again we never put the URL and didn't call you lier. Its a pity that we have to communicate via reviews as you are not responding to our emails. We can help you clear all SEO meta automatically and restore it like before. Email us, we are here to help :-)
Sept. 9, 2020
Ok so it seems to me and i could be wrong but i keep having my google merchant account suspended and they wont accept any of my products either, my meta titles haven't been fixed and now seo doctor just wont load up for me since my last merchant account got suspended, I've contacting seo doctor for support but my message didn't go through after i logged in with my url and now its blocking me from messaging every time like seo doctor have actually blocked me themselves because they cant do their job on my store, they are expecting my money though? be very careful with these guys i totally smell a RAT
Sorry we were undergoing a huge migration and you were caught in the middle of it. The app should be working now. However, your other issue about Google Merchant Center, we don't control that at all via the app. You should take it up with the Google support team, they should help you. If this response helped you, please consider changing your review :-)
July 26, 2020
I didn't want to write a review on this transposition, but you wrote me a request for feedback. No offense. I don't know how to lie or embellish. Your product is absolutely useless and it is not worth the money you trickly get for it! In the marketplace you write that there is a free version actually it is only free for 5 days and if I don't pay you the money then I can't do anything of what you promise. Your name is swollen with your pocket bloggers and your skills will serve the platform administration. I sincerely do not advise you to put and use your transposition!
This is such a bogus review. We have clearly specified whats available in free version and whats in pro (with 5 days free trial). We have reported this to Shopify support.
May 20, 2020
Free version has an optimization limit, support publishes private data on their own website in a forum without permission. Poor support, bad app - I would not recommend it! Update: The SEO Doctor Support asked me to delete this review. I definitely couldn't make an infinite number of changes in the free version with the page editor. After a certain number the changes could not be saved and a message came up with: "optimization limit reached, upgrade your app". Furthermore, data protection is violated with the automatic publication of customer inquiries on the developer's homepage. The apology did indeed come, but that doesn't change the fact that it's not legal. I don't quite understand why my feedback is supposed to be unfair. That is our personal experience with the app & support. We deleted the app and are using another free app with the same solution.
This is a really unfair review. 1 - We have provided all the information about the free version in our app description, also you can simply uninstall if you don't like the limits. 2 - I already apologized about the forum issue and immediately removed your post within 12 hours of your complaint. This is really uncalled. I kindly request you to please remove it. Most importantly, we could have simply had this chat over emails, but you don't respond to us for some reason. Not the best intention, one may say.
Feb. 29, 2020
I HAVE TO MODIFY MY REVIEW, INITIALLY AT THE DEVELOPER' S REQUEST I HAVE IMMEDIATELY GIVEN A 5-STAR FEEDBACK WITHOUT SEEING ANY RESULT, AFTER OVER 3 MONTHS OF USE OF THE APP I AGREE THAT MY WEBSITE HAS NOT GIVEN NO BETTER. SO FAR HAS INDEXED MY SITE TO 0%
Thanks for the feedback Izard, sometimes I takes a while for rankings to happen, it mostly depends on the competition of the keywords. Also, 403 pages on your website has been index by Google upto date, you can see that by typing this in Google search site:www.izardlinea.it
Nov. 14, 2019
im disapointed, they say i will have a free audit, then when i ask no one answer anymore i have uninstall going to another app
Hi, yes you do have a free audit sorry you did not get a response on time. Our team work in a GMT timezone so right now all the SEO team have closed for the day. I will get a response from us shortly. Thank you
Oct. 11, 2019
This is a very useless app, here it is written in the app details that almost all the options are available in the free version, but actually by installing it you will find that there is no feature in the free version. We got a good app from it, so we are uninstalling it
Hi Million, sorry to read that you feel this way. Our app has a free version and a paid version, which is clearly stated on the Shopify app store with all the different pricing and the features for each plan. We really work hard to build this app and we can't give every part of it for free. If you are interested in trying a Pro version, I will be happy to give you 15 days free try of the Pro plan.
Aug. 20, 2019
These guys are criminals. The app was not working so I contacted support, gave them access to my store, and they immediately went and downloaded our customer list! After reporting to Shopify and an investigation, Shopify support confirmed that they did download my customer list. They ended up getting a fine, having to sign a contract saying that they had deleted all the information they downloaded and subsequently changed their name. Beware of this company - do not give them access to your store!
Thank you for your feedback. In all honesty this was our fault and we have since then taken measures together with Shopify since it happened a couple of months back to make sure this does not repeat itself. What happened was your account manager was a new hire, really good with SEO but new within the Shopify dashboard and partnership area. In the first place, he should not have requested access your entire store but only the apps, theme and settings area since that is all he need to troubleshoot, if there are any issues. He did not know that and went ahead to request all those access. When finding his way around and he ended up clicked on your customer list, the good thing is the way our email system is structured he could not download the list since the email with the list did not get to him. The content of the email with the list was never downloaded we did prove this to Shopify. We have been a Shopify partner for 6 years now, we have helped 10,000+ businesses with their SEO and this has never happened until a couple of weeks months back in your case. We do respect every merchant we work and the Shopify ecosystem. What we have done going forwards is change our training for new hires on type of permission to ask for and how to go about doing that. We are truly sorry for the trouble and we 100% guarantee that this type of issue will never happen again since we have implemented a solution to this issue. Also we have not changed our name and we are only constantly improving the app with new UI and better experience.
March 29, 2019
No way to use trial. Why pay when you don't even know what it's capable of doing? It says you can do a free trial but there's no way to do that.
Hi PB Love. SEO Doctor does require a subscription in order to access our features. However, you are not charged for the first 7 days on the app. You will also not incur any charges should you uninstall within 7 days.
Feb. 10, 2019
Free version of no use, all included features are of no value, you find online better analysis tools. Very pushy, I simply don't like this way of advertisement.
Using app
Over 3 years
Total reviews
2
Average rating
3.0
Oct. 6, 2018
A useless app. I tried to give it another chance, but still awful. As soon as I used it to try and optimize my site, I got kicked out of Google Shopping. Now I have to fix all of this. Thanks for nothing.
Sept. 27, 2018
Tried it for a couple of days but did not like it so uninstalled. Got charged for a full month. Developer ignored request for refund.
Sept. 18, 2018
DO NOT USE.....Installed the app, didn't work, so unistalled it within an hr or 2. Was assured by Shopify that I would not get charged, only to find at the end of the month that I had been charged. Contacted the developer - they ignored my email. Only after Shopify communicating with the developer have they authorised a 'partial' refund!!!!!! IF I COULD I WOULD GIVE IT ZERO STARS!!!!!
Sept. 11, 2018
This app sucks bad. I installed it in September of 2017 and it never worked and never made any SEO changes or recommendations and in September 2018 when i decided to cancel it since it had been billing me for 12 months and doing nothing the company would only refund my most recent payment. They said it was not installed correctly but it gave no indication of that at install and if it was not installed correctly and making no SEO changes or recommendations but billing each month you would think i would have received an email that it was installed incorrectly or that it was receiving no data or something? it does not have enough intelligence to know that its not doing what its supposed to or not but it has enough to bill you every month. Stay away from this app its a real piece of garbage and the app developer does not do good business. Any good company that had a product fail the customer would refund their money. That is the very least they could have done. You have to give at least one star to submit your review but it deserves zero stars. Its a real stinker.
Sept. 8, 2018
Not good! After editing the product description and stuff, the app erase everything you just made!! Muy malo! Después de hacer todo el trabajo la app borra lo que se hizo.
June 6, 2018
Doesn't know who writes these good reviews, this app ( & Service) is good for nothing. It's not improving anything, they keep telling me that they are working on the sites, but it's just a big rip-off. Go somewhere else!
March 7, 2018
Very buggy and slow, we had to fetch images over and over just so the app would list all our images and let us know if any of them needed to be optimised. This ending up being a huge waste of time as we had to keep clicking the button over and over. Any updates you make outside of the app don't show, for example if you change a product image it doesn't refresh. If you use the free version and you get the SEO Optimisation Report for a page and browse away from it you can't look at the errors again without using up their 'optimisation points' which you only get a limited number of per month. Says "keywords not found" in URL, image, H1, H2 etc when there are. Not very useful, we uninstalled the app.