Magical SEO Doctor
Shopify SEO App to audit your store - Rank higher...
Rating
4.5
feedback
141
chart
#667
All reviews
Review RSS Feed
May 12, 2023
I decided to try the paid version for a day and then removed it as it what not what I thought it would be . But they still charged me for a FULL month ,i contacted shopify to get it removed and they said that the app deveolper needs to do it. I am not happy paying for something I did not use BEWARE!!!!
This is a lie. You used the app for 3 weeks not a day. If you had used the app for just a day of course we would have refunded your subscription.
Dec. 20, 2021
I paid for the yearly pro plan which apparently has a 14 day return policy that I was never aware of. Well, it takes a couple months to ensure this app is working properly so beware that you will not get your money back when you realize this app sucks. The customer service is shotty. You may or may not get a response. When you do get a response to issues you are seeing with their app, all you get from them is "google shows this or that". I don't care what google shows if your app doesn't match that. I had an SEO score of 32 in their app which is very low but every time I reached out for help/questions, the answer was "google shows.....". The app never matches what customer service tells you. I also had autopilot set up for image compression but had an error message every day that 8 images needed compression. I would look for the images they were referring to and get a notice that all images are compressed. Well, which is it? They are good or 8 need done. Things like that constantly. I set up autopilot to have specific data listed for my products, but it never updated to what I requested. Just constant issues with this app. DO NOT USE IT. Now you will see a reply back from SEO Doctor about my review that will try to tell you everything I am saying is incorrect so beware of that also.
Thanks for your review. Please accept our apologies for the experience. While we target excellent customer experience but in this case we should have done a better job. Anways.. as per our email conversation, we didn't charge you for the pro account, so you did not loose any money, but I do agree with you that you have lost the time and trust on us. I would like offer personal assistance in the app if you can take 1 quick meeting. I hope you will come back to us.
May 20, 2020
Free version has an optimization limit, support publishes private data on their own website in a forum without permission. Poor support, bad app - I would not recommend it! Update: The SEO Doctor Support asked me to delete this review. I definitely couldn't make an infinite number of changes in the free version with the page editor. After a certain number the changes could not be saved and a message came up with: "optimization limit reached, upgrade your app". Furthermore, data protection is violated with the automatic publication of customer inquiries on the developer's homepage. The apology did indeed come, but that doesn't change the fact that it's not legal. I don't quite understand why my feedback is supposed to be unfair. That is our personal experience with the app & support. We deleted the app and are using another free app with the same solution.
This is a really unfair review. 1 - We have provided all the information about the free version in our app description, also you can simply uninstall if you don't like the limits. 2 - I already apologized about the forum issue and immediately removed your post within 12 hours of your complaint. This is really uncalled. I kindly request you to please remove it. Most importantly, we could have simply had this chat over emails, but you don't respond to us for some reason. Not the best intention, one may say.
Feb. 29, 2020
I HAVE TO MODIFY MY REVIEW, INITIALLY AT THE DEVELOPER' S REQUEST I HAVE IMMEDIATELY GIVEN A 5-STAR FEEDBACK WITHOUT SEEING ANY RESULT, AFTER OVER 3 MONTHS OF USE OF THE APP I AGREE THAT MY WEBSITE HAS NOT GIVEN NO BETTER. SO FAR HAS INDEXED MY SITE TO 0%
Thanks for the feedback Izard, sometimes I takes a while for rankings to happen, it mostly depends on the competition of the keywords. Also, 403 pages on your website has been index by Google upto date, you can see that by typing this in Google search site:www.izardlinea.it
Nov. 14, 2019
im disapointed, they say i will have a free audit, then when i ask no one answer anymore i have uninstall going to another app
Hi, yes you do have a free audit sorry you did not get a response on time. Our team work in a GMT timezone so right now all the SEO team have closed for the day. I will get a response from us shortly. Thank you
Aug. 20, 2019
These guys are criminals. The app was not working so I contacted support, gave them access to my store, and they immediately went and downloaded our customer list! After reporting to Shopify and an investigation, Shopify support confirmed that they did download my customer list. They ended up getting a fine, having to sign a contract saying that they had deleted all the information they downloaded and subsequently changed their name. Beware of this company - do not give them access to your store!
Thank you for your feedback. In all honesty this was our fault and we have since then taken measures together with Shopify since it happened a couple of months back to make sure this does not repeat itself. What happened was your account manager was a new hire, really good with SEO but new within the Shopify dashboard and partnership area. In the first place, he should not have requested access your entire store but only the apps, theme and settings area since that is all he need to troubleshoot, if there are any issues. He did not know that and went ahead to request all those access. When finding his way around and he ended up clicked on your customer list, the good thing is the way our email system is structured he could not download the list since the email with the list did not get to him. The content of the email with the list was never downloaded we did prove this to Shopify. We have been a Shopify partner for 6 years now, we have helped 10,000+ businesses with their SEO and this has never happened until a couple of weeks months back in your case. We do respect every merchant we work and the Shopify ecosystem. What we have done going forwards is change our training for new hires on type of permission to ask for and how to go about doing that. We are truly sorry for the trouble and we 100% guarantee that this type of issue will never happen again since we have implemented a solution to this issue. Also we have not changed our name and we are only constantly improving the app with new UI and better experience.
March 29, 2019
No way to use trial. Why pay when you don't even know what it's capable of doing? It says you can do a free trial but there's no way to do that.
Hi PB Love. SEO Doctor does require a subscription in order to access our features. However, you are not charged for the first 7 days on the app. You will also not incur any charges should you uninstall within 7 days.
Feb. 10, 2019
Free version of no use, all included features are of no value, you find online better analysis tools. Very pushy, I simply don't like this way of advertisement.
Using app
Over 3 years
Total reviews
2
Average rating
3.0
Sept. 8, 2018
Not good! After editing the product description and stuff, the app erase everything you just made!! Muy malo! Después de hacer todo el trabajo la app borra lo que se hizo.
June 6, 2018
Doesn't know who writes these good reviews, this app ( & Service) is good for nothing. It's not improving anything, they keep telling me that they are working on the sites, but it's just a big rip-off. Go somewhere else!
March 7, 2018
Very buggy and slow, we had to fetch images over and over just so the app would list all our images and let us know if any of them needed to be optimised. This ending up being a huge waste of time as we had to keep clicking the button over and over. Any updates you make outside of the app don't show, for example if you change a product image it doesn't refresh. If you use the free version and you get the SEO Optimisation Report for a page and browse away from it you can't look at the errors again without using up their 'optimisation points' which you only get a limited number of per month. Says "keywords not found" in URL, image, H1, H2 etc when there are. Not very useful, we uninstalled the app.
July 1, 2017
Spam emails when I ask to unsubscribe are VERY annoying. App wasn't very good either, it didn't Do what I wanted . Add an UNSUBSCRIBE to your marketing emails inline with anti-spam laws! Not impressed.
June 12, 2017
Terrible. Changes do not save. Tried everything. No customer support. Poor documentation.
May 18, 2017
I have waited to write a review in hopes that the service would eventually start working, but it has been 5 months and none of my 5 keywords has budged. 2 have still not even ranked (!) and the other 3 are exactly where they started when I signed up. They *say* they have a 120 day money back guarantee, but if you try to get them to honor it they will just stop replying to you. On top of this, I paid for the service on 1/3 but when no one had even logged into my account by 1/25 I emailed to ask what was going on and only then did someone log in and get started. At that point I was already getting billed for the next cycle despite no work having been done during the first one. They ask you to write a review before you have even had a chance to use their service. This company does not seem legit to me.
March 6, 2017
Be careful, I installed this and it left my site broken, fortunately I rolled back to a previous state.
Jan. 5, 2017
not sure about the App, I have been actively tied to Google and Bing and reporting for some time yet this app says it is not hooked up. Also I have used other apps to optimize images and this app says I need to do that. So I would say this app does not actually test all the things it says it does and I don't want to pay someone to fix things like hooking up to bing and google which I know are already done.