PHIA Collective review for SEOAnt: AI SEO & AI Blog Post
May 4, 2025
Disappointing! Encountered an issue related to the Speed Optimization which resulted in our "checkout button" being unavailable when switching between product variations. Support blamed other apps yet when I restored to my backup theme, SEOAnt suggests creating a backup (FYI we use Dawn theme), the issue was resolved. Obviously only one change was made so take responsibility and try to fix. Also, I uninstalled the app thinking it would remove the code but once I fixed the issue I reinstalled and tried to use the same discount code when I originally signed up 5 days prior I couldn't. The app didn't even make it to the end of the 7 day trial. Decent set of tools but creating this huge problem crippling my store and not taking accountability is not acceptable.
Hi there, Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced while using the app. We truly understand your concerns regarding the transparency of the trial period and billing process, and we’re very sorry to hear that the experience did not meet your expectations. Please know that we have sent a detailed response to your registered email address to address your concerns more thoroughly. We kindly ask you to check your inbox (and spam folder, just in case), and let us know if you have not received it. Your feedback is extremely valuable to us, and we are taking it seriously as we work to improve our communication and ensure a clearer, more trustworthy experience for all our users. If you have any further questions or would like to discuss this in more detail, please don’t hesitate to get in touch. We're here to help. Thank you! Warm regards, Gill | SEOAnt team | Channelwill
