SEON Fraud Prevention
Fraud Detection & Prevention Software for Shopify | SEON
Rating
4.5
feedback
60
chart
#2,153
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
13%
-
Less than a month
45%
-
Less than a year
32%
-
More than a year
3%
Reviews Summary
The SEON app has received a mix of positive and negative reviews from users. Positive aspects highlighted include the effectiveness of the support team in answering questions and clarifying features, the valuable information provided by the SEON tool to qualify orders and prevent fraud, and the user-friendly interface of the app. Users appreciate the customizable and detailed insights the app offers, helping them make informed decisions on potentially fraudulent orders. Additionally, the affordability of the app, the quick setup process, and the excellent customer service provided by the SEON team were praised in several reviews. On the negative side, some users expressed dissatisfaction with the app's performance in preventing fraudulent transactions, stating that fraudulent orders still slipped through and that the app did not provide guarantees or insurance for such cases. Some users also mentioned issues with the automated fraud protection and the increase in pricing, questioning the value of the app at higher costs.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 1, 2025
I would ignore the other one-star reviews. We have used this app for just under a year now, and it has been great. Support has been effective in answering questions and clarifying features and use cases. There is a ton of valuable information provided by the SEON tool to qualify orders, and this information would have otherwise been inaccessible. This tool gives us the confidence to move forward with orders, further verify customers, or outright cancel orders in an industry where fraud is common. Thank you, SEON!
May 30, 2024
Doesn't work. Nothing will load. Tried a fresh reinstall and even uninstalled another Fraud app incase of conflict and still nothing.
Hello, Thank you for your review, and we apologize for any inconvenience you experienced. Our team attempted to reach out to you, but it seems the email address we have on file is not working. Please get in touch with our support team at support@seon.io. We’re eager to assist you. It might be a browser-related issue, but we can arrange a call to investigate further. Rest assured, we will resolve the matter. We look forward to hearing from you. Best regards, The SEON Team 👊
Jan. 6, 2024
Would not recommend. Fraudulent transactions still slip by this app. And they don't insure orders or provide any guarantees, so our business is still on the hook for fraudulent orders and chargebacks. As a result, we were still needing to manually review every transaction, defeating the whole point of needing the app. The app was costing us each month and we were still doing the work the app was meant to do for us.
Nov. 21, 2023
This app was only OK. it did provide a lot of useful information on the order, but forget about relying on it for useful automated fraud protection is not possible. you still have to babysit it. It maybe saved us 1-2 chargebacks a month, but it was wrong just as often as it was right now they raised the price to $600month?? doesnt make sense to pay $600 to save maybe 1or 2 $45 chargeback a month
Thank you for the review! We offer an enterprise-grade tool with unlimited flexibility and customization to enable merchants to tailor the setup to best fit their needs and every unique risk pattern. In some cases, stores don't need the level of service and possibilities SEON offers. Automation is key, we help huge fraud teams cut back on their manual review time, by enabling them to create an unlimited number of custom rules for any pattern, behavior detection, and automation they prefer. If you need help with the customization we advise you to reach out to our support team and they'll be happy to assist you. SEON Team 👊
May 18, 2023
This app is excellent and user-friendly. The support team is fantastic and extremely helpful. Thank you for your assistance.
Thank you for the awesome review, it's greatly appreciated! 😍 We love to do our best to support you! 👊
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