SEON Fraud Prevention for Shopify

SEON Fraud Prevention

Fraud Detection & Prevention Software for Shopify | SEON

Rating

3.9

feedback

59

Reviews

chart

#1,152

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    10%
  • Less than a month
    20%
  • Less than a year
    51%
  • More than a year
    15%

Reviews Summary

The reviews for the SEON Fraud Prevention app are mixed, with some users experiencing issues such as the app not working properly, fraudulent transactions slipping through, and the app not providing the expected level of automated fraud protection. On the positive side, many users praise the app for being user-friendly, providing valuable insights into orders, having excellent customer support, and effectively helping to prevent fraudulent orders. Users appreciate the detailed analysis the app offers and the peace of mind it brings in identifying and dealing with potential fraud.

Highlights

Mixed reviews with some users experiencing issues like app not working properly and fraudulent transactions slipping through
Positive feedback on user-friendliness, valuable insights into orders, and excellent customer support
Effective in preventing fraudulent orders and providing detailed analysis

Rating Breakdown

  • 5
    90% (53 ratings)
  • 4
    5% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 30, 2024

Doesn't work. Nothing will load. Tried a fresh reinstall and even uninstalled another Fraud app incase of conflict and still nothing.

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 6, 2024

Would not recommend. Fraudulent transactions still slip by this app. And they don't insure orders or provide any guarantees, so our business is still on the hook for fraudulent orders and chargebacks. As a result, we were still needing to manually review every transaction, defeating the whole point of needing the app. The app was costing us each month and we were still doing the work the app was meant to do for us.

Using app

About 3 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Nov. 21, 2023

This app was only OK. it did provide a lot of useful information on the order, but forget about relying on it for useful automated fraud protection is not possible. you still have to babysit it. It maybe saved us 1-2 chargebacks a month, but it was wrong just as often as it was right now they raised the price to $600month?? doesnt make sense to pay $600 to save maybe 1or 2 $45 chargeback a month

Using app

Over 1 year

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for the review! We offer an enterprise-grade tool with unlimited flexibility and customization to enable merchants to tailor the setup to best fit their needs and every unique risk pattern. In some cases, stores don't need the level of service and possibilities SEON offers. Automation is key, we help huge fraud teams cut back on their manual review time, by enabling them to create an unlimited number of custom rules for any pattern, behavior detection, and automation they prefer. If you need help with the customization we advise you to reach out to our support team and they'll be happy to assist you. SEON Team 👊

5 / 5 Share

May 18, 2023

This app is excellent and user-friendly. The support team is fantastic and extremely helpful. Thank you for your assistance.

Using app

10 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the awesome review, it's greatly appreciated! 😍 We love to do our best to support you! 👊

5 / 5 Share

March 20, 2023

We are happy with SEON Fraud Prevention for our site. It is 100% configurable and efficient. SEO team is very proffessional helpfull and fast. To recomend !

Using app

9 months

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for the review, it's greatly appreciated. 😍 We'll fight fraud together! 👊

All reviews

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