SEON Fraud Prevention
Fraud Detection & Prevention Software for Shopify | SEON
Rating
3.9
feedback
59
chart
#1,680
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
10%
-
Less than a month
20%
-
Less than a year
51%
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More than a year
15%
Reviews Summary
The reviews for the SEON Fraud Prevention app on Shopify are mixed, with some users expressing dissatisfaction with the app's performance and effectiveness in preventing fraudulent transactions. Common complaints include the app not working properly, fraudulent transactions slipping through, and the need for manual review despite using the app. On the positive side, many users praise the app for its user-friendly interface, excellent customer support, and the ability to provide valuable insights into potentially fraudulent orders. Users appreciate the detailed information and customizable features that help them make informed decisions to prevent chargebacks and fraudulent activities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 30, 2024
Doesn't work. Nothing will load. Tried a fresh reinstall and even uninstalled another Fraud app incase of conflict and still nothing.
Jan. 6, 2024
Would not recommend. Fraudulent transactions still slip by this app. And they don't insure orders or provide any guarantees, so our business is still on the hook for fraudulent orders and chargebacks. As a result, we were still needing to manually review every transaction, defeating the whole point of needing the app. The app was costing us each month and we were still doing the work the app was meant to do for us.
Nov. 21, 2023
This app was only OK. it did provide a lot of useful information on the order, but forget about relying on it for useful automated fraud protection is not possible. you still have to babysit it. It maybe saved us 1-2 chargebacks a month, but it was wrong just as often as it was right now they raised the price to $600month?? doesnt make sense to pay $600 to save maybe 1or 2 $45 chargeback a month
Thank you for the review! We offer an enterprise-grade tool with unlimited flexibility and customization to enable merchants to tailor the setup to best fit their needs and every unique risk pattern. In some cases, stores don't need the level of service and possibilities SEON offers. Automation is key, we help huge fraud teams cut back on their manual review time, by enabling them to create an unlimited number of custom rules for any pattern, behavior detection, and automation they prefer. If you need help with the customization we advise you to reach out to our support team and they'll be happy to assist you. SEON Team 👊
May 18, 2023
This app is excellent and user-friendly. The support team is fantastic and extremely helpful. Thank you for your assistance.
Thank you for the awesome review, it's greatly appreciated! 😍 We love to do our best to support you! 👊
March 20, 2023
We are happy with SEON Fraud Prevention for our site. It is 100% configurable and efficient. SEO team is very proffessional helpfull and fast. To recomend !
Thank you for the review, it's greatly appreciated. 😍 We'll fight fraud together! 👊
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