Sesami Booking Platform
The reviews are overwhelmingly positive, with many users praising the app’s ease of use, smooth booking workflows, and strong Shopify integration. A major recurring strength is the customer support team: reviewers repeatedly mention fast responses, patience, clear step-by-step guidance, and personalized help from specific team members such as Mariana, Jeanny, and others. Several merchants also say the app has saved them time, reduced manual work, improved booking management, and helped them better serve customers. Some users appreciate the onboarding experience, helpful tutorials, and the team’s willingness to customize the product for more complex business needs. The main negative feedback centers on reliability and occasional setup or integration problems. A few reviewers report serious issues such as double bookings, missing team assignments, calendar connection problems, availability disappearing unexpectedly, or system failures that caused lost revenue. Some users also note limitations like a basic UI, language availability issues, or a learning curve during setup. Overall, though, the sentiment is strongly favorable, and even many critical reviews suggest the app has potential if the technical issues are resolved.
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The app is great. And wonderful help desk experience if you run into any issues.
Marianna and her team are the best! They are quick to reply to emails and provide solutions when needed. Excellent customer service and excellent product! I highly recommend.
Our experience with Sesami has been excellent, and it has become an incredibly valuable solution for Vet Las Condes. It has helped us streamline and digitalize our booking process, gain much better visibility into our appointments, and improve the overall experience for both our team and our clients. We would also especially like to recognize Mariana, who has been our main point of contact throughout this process. She is always incredibly kind, approachable, and willing to help. Whenever we’ve had a question or faced an issue, she has been there to guide us and help find a solution quickly and clearly. Overall, we’re extremely happy with Sesami, both with the platform itself and the team behind it. It has made a real difference in how we manage our clinic and has given us the tools to continue improving and growing. We would definitely recommend it.
Super great platform. The internal team who helps with issues or questions is absolutely wonderful and incredibly resourceful. They do a great job at communicating promptly and finding solutions. Thanks everyone!
Easy set-up and very nice, customer friendly onboarding
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