Sesami Booking App
Sesami, the booking app, has received a mix of positive and negative reviews from users. On the positive side, users appreciate the responsive and helpful support team, especially individuals like Mariana and Jeanny who have been praised for their knowledge and patience in assisting with setup and troubleshooting. The app itself is described as easy to use, with features like integration with Klaviyo, customizable options, and seamless Shopify integration. Users also highlight the app's potential for business expansion and the team's willingness to go above and beyond to meet specific needs, such as customizing the app for complex scheduling requirements. However, some users have expressed concerns about issues with availability settings, integration problems, and unreliable support, leading to lost revenue and frustration. Language support, user interface improvements, and occasional technical challenges have also been mentioned as areas for enhancement.
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I was a little lost with the new version of the app at first, so I asked for customer service. Mariana was very pleasant to email back and forth with. She provided prompt answers with screenshots and step-by-step instructions. Solved my issue quickly, even though it was via email instead of a chat feature (which didn't matter; she responded as quickly as a chat conversation anyway). :)
Mariana provided incredible, over the top support with setup and tweaking our settings. Sesami is easy for my customers to use to book Lavender U-Pick appointments. I will definitely use PRO in 2027 as our business expands.
Absolutely horrendous support. I had been a loyal customer for years but the minute that you have any issue, you get a double booking, or no team member get assigned to your customer's order, or you do not have access to their admin portal and you immediately have to change availability - you will NOT receive ANY support. Running this app is akin to throwing your money in a pit. I will be changing to another app just not to deal with them anymore.
Sesami support team is responsive and helpful. Highly recommended for business looking for a reliable booking solution.
Great for my spa, I've made all my products into services and couldn't have set up my business without this app, the UI feels a little basic at times but the customers service is quick and so helpful even though I'm on their cheapest plan. I think over time this app will become even better and I'm excited to see where it goes.
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