All reviews

Rating Breakdown

  • 5
    79% (197 ratings)
  • 4
    12% (29 ratings)
  • 3
    4% (10 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (8 ratings)

Reviews with Text

  • 98% (242)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 29, 2020

This app was a life saver during our Covid lock down as we were able to have private in store appointments which enabled us to generate sales. Customer service was very responsive and helped up set it up.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

June 26, 2020

I was able to reach tech support to assist me on connecting my store. Everything worked out great and I am pleased with your services.

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 25, 2020

Exactly what we needed to be able to offer appointments during this health crisis. very simple and easy to integrate into our shopify page and google calendar.

Store

Freeman

Using app

About 22 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

June 24, 2020

Randy and his team are awesome. The support they give is the best I've seen on Shopify. The app is very easy to use and implement.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

June 22, 2020

they solved our problem immediately....great job! the app works very umcomplicated and is very easy to understand.

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2020

Moving across to Sesami has so far been a great experience with the customer support doing a great job making sure its a smooth transition. Highly recommend

Store

ierac-i

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2020

We sell footwear, not services. But we're using this app for customers to make appointments to shop, one on one in a safe space, during the pandemic. It's working well for this purpose, even though it's not exactly what the app was designed for. Installation was straightforward and support was good. The appointments cost $0.00 and the customer has to click pay, a little awkward but it's working and we're happy with it.

Using app

4 months

Total reviews

8

Average rating

5.0

5 / 5 Share

June 4, 2020

Very informative setup and fairly straightforward. Have yet to fully test it. The only thing is it processes an order each time an appointment is booked which is slightly confusing amongst all my products being sold too. It's great how it syncs to my Google calendar and books off the times I have booked in my calendar already.

Using app

41 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2020

what a great App, and even better customer service. Randy helped me with an issue my theme was throwing up. He took the time not only to fix it instantly but to do a video message to show me exactly what he did and answer my other questions. This is how you do customer service ***** Five Star

Using app

About 18 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 28, 2020

We are using Sesami for scheduling private appointments at the shop just to test it. We'll be adding classes in the fall. There was a glitch while installing due to the custom theme we're using but they resolved it within 12 hours of receiving the email. They also provided detailed instructions on a video so that I could understand what happened, and how the problem was resolved.

Store

Stash

Using app

About 14 hours

Total reviews

14

Average rating

4.7

5 / 5 Share

May 26, 2020

This app was great for scheduling customer shopping appointments during our first phase of reopening after COVID. It was easy to use, quick to setup & worked great for what we needed. We were very happy with the app & would recommend to other stores looking for a scheduling tool.

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 26, 2020

Great product and the technical support is awesome, they were able to get some unique things done/fixed for us with a very good turnaround

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2020

Easy to set up and great for customers to book their own appointments. Would recommend to anyone looking for an easy scheduling solution.

Store

NAVA

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2020

This app is perfect for us to manage both free & paid appointments for our physical retail store. It's really easy to use and integrates perfectly with our Shopify Store (Sesami kindly offered a free installation service for our custom theme) - it also works with Shopify POS which is a great bonus, highly recommended!

Using app

8 days

Total reviews

3

Average rating

3.7

5 / 5 Share

May 21, 2020

The best app you need for service based products! This is the complete package with scheduling and everything you need.

Using app

12 days

Total reviews

24

Average rating

5.0

5 / 5 Share

May 19, 2020

Been experimenting with many different booking add-ons for Shopify. None of them do exactly what I want, but Sesami's is probably the most intuitive, user-friendly, and professional-looking. They've also done a great job responding to all my questions in a timely fashion and suggesting appropriate workarounds for any features they don't have yet. The only feature I'm missing is added flexibility for scheduling my clients' appointment times. Currently it's set up to allow for blocks of time that the client can select from, but it doesn't let my clients set their appointments outside of those pre-set time blocks.

Using app

10 days

Total reviews

3

Average rating

4.0

5 / 5 Share

May 26, 2020

Very attentive and are always working on updates which will hopefully help us when we go live with Sesami.

Store

elu spa

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hello there Elu Spa, We're sorry that you have had such a bad experience with Sesami that you would rate us one star. However, we have records of all emails from your account sent to us and having reviewed them, we stand behind our customer service. • In most cases, we replied within minutes. • We have a helpdesk where you can find the answer to your first two questions. • You can always book a call with us at sesamiapp.myshopify.com We also noticed that you have multiple booking apps installed on your store, so we were wondering if you got the right one and this review was meant for us despite above points? We believe this 1-star review is unfair. We will continue helping you and we expect you update this review.

5 / 5 Share

May 11, 2020

Quick and efficient response to my problem. Friendly chat! The app works well so far. I hope the confirmation response to the client would be more customizable though.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2020

Very nice app, support +++++ We had a problem and they fixed it really fast! Best booking application ++++

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2020

This app is simple and works. But what is the real deal sealer for this app is the support. The people/brains behind this app are INCREDIBLE. They are responsive and patience beyond belief. If you're looking for a simple solution to your scheduling needs.. you've found it.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you Crystal for being such an INCREDIBLE client. The real deal support! We'll take it!