Sheets ‑ Data Connector
The reviews for this Shopify app highlight both positive and negative aspects. On the positive side, some users appreciate the app's functionality when it is working well, simplifying processes like inventory management and custom reports. The customer support team is mentioned positively in some reviews for being responsive and helpful in resolving issues. However, the negative reviews point out significant issues with the app's performance, such as syncing problems and data inaccuracies. Users have expressed frustration with the lack of timely and effective support, leading to disruptions in their business operations and data integrity. Overall, the app seems to have potential benefits but is currently marred by reliability and support issues.
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We installed this app in August, and it worked well for a few months, but by January, it stopped syncing with our connected sheet. We reached out multiple times, tried uninstalling and reinstalling, and only received one reply in January. We didn’t hear back again until mid-March. In the meantime, we were charged multiple times for a service we couldn’t use. Those charges were eventually refunded after we escalated the issue to Shopify, which seems to be what finally prompted a response. It’s disappointing to see that other recent reviews reflect similar experiences. We’ve since moved on to a more reliable solution and wouldn’t recommend this app in its current state.
The customer services is poor, i tried contact in many ways, chat, email, type all the information and after 7 days we havent answers. We are pay 9 euros per month to nothing.
Like others here, the app is stuck in syncing mode. Reached out to support multiple times (tried over a few days) but my polite messages for help have been ignored and not responded to. Good app if it is working, but the support when it stops working is non-existent.
The App crashed mid-sync. Contacted the support team and they were able to fix it.
App is extremely disappointing. I've experienced constant issues with syncing data, and the customer support response time is unacceptably long. I would not recommend it.
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