Sheets ‑ Data Connector
The reviews are sharply mixed, but the dominant pattern is frustration with reliability and support. Many merchants report that the app works initially and can be very useful for syncing orders, inventory, and reports, but then breaks after a period of use, gets stuck syncing, or stops importing data altogether. A recurring complaint is that support is slow, unresponsive, or only replies after repeated follow-ups, leaving businesses unable to use the app while still being charged. Several reviewers mention serious business impact, including incorrect data syncing, order/SKU mismatches, and lost time processing orders. Some users also note that refunds were only issued after escalating to Shopify. On the positive side, the app is praised for being powerful when it works: it can simplify inventory management, reporting, forecasting, and custom workflows, and some users say it integrates well with Google Sheets/AppSheet and saves significant time. A few reviewers specifically mention helpful and responsive support, successful fixes after contact, and good value for the price. Overall, the reviews suggest the app has strong functionality and useful automation features, but its inconsistent performance and poor support experience are major concerns for many merchants.
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We installed this app in August, and it worked well for a few months, but by January, it stopped syncing with our connected sheet. We reached out multiple times, tried uninstalling and reinstalling, and only received one reply in January. We didn’t hear back again until mid-March. In the meantime, we were charged multiple times for a service we couldn’t use. Those charges were eventually refunded after we escalated the issue to Shopify, which seems to be what finally prompted a response. It’s disappointing to see that other recent reviews reflect similar experiences. We’ve since moved on to a more reliable solution and wouldn’t recommend this app in its current state.
The customer services is poor, i tried contact in many ways, chat, email, type all the information and after 7 days we havent answers. We are pay 9 euros per month to nothing.
Like others here, the app is stuck in syncing mode. Reached out to support multiple times (tried over a few days) but my polite messages for help have been ignored and not responded to. Good app if it is working, but the support when it stops working is non-existent.
The App crashed mid-sync. Contacted the support team and they were able to fix it.
App is extremely disappointing. I've experienced constant issues with syncing data, and the customer support response time is unacceptably long. I would not recommend it.
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