Sheets ‑ Data Connector
The reviews for this Shopify app highlight both positive and negative aspects. On the positive side, some users appreciate the app's functionality when it is working well, especially in terms of syncing orders and managing inventory. The customer support team was able to assist in some cases, fixing issues and making changes to improve the user experience. However, the negative reviews point out significant issues with the app's reliability and customer service. Many users faced challenges with syncing data, experienced long response times from support, and even encountered errors that disrupted their operations. Some users expressed frustration with being charged for a service that was not functioning properly and the lack of timely assistance.
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We installed this app in August, and it worked well for a few months, but by January, it stopped syncing with our connected sheet. We reached out multiple times, tried uninstalling and reinstalling, and only received one reply in January. We didn’t hear back again until mid-March. In the meantime, we were charged multiple times for a service we couldn’t use. Those charges were eventually refunded after we escalated the issue to Shopify, which seems to be what finally prompted a response. It’s disappointing to see that other recent reviews reflect similar experiences. We’ve since moved on to a more reliable solution and wouldn’t recommend this app in its current state.
The customer services is poor, i tried contact in many ways, chat, email, type all the information and after 7 days we havent answers. We are pay 9 euros per month to nothing.
Like others here, the app is stuck in syncing mode. Reached out to support multiple times (tried over a few days) but my polite messages for help have been ignored and not responded to. Good app if it is working, but the support when it stops working is non-existent.
The App crashed mid-sync. Contacted the support team and they were able to fix it.
App is extremely disappointing. I've experienced constant issues with syncing data, and the customer support response time is unacceptably long. I would not recommend it.
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