Shelly: AI Chatbot & FAQs
Instant customer support, close sales – 24/7 AI chatbot &...
Rating
5.0
feedback
4
chart
#1,742
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
25%
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Less than a day
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Less than a month
25%
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Less than a year
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More than a year
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Reviews Summary
Shelly, the AI chatbot app, has received glowing reviews from ecommerce merchants who have installed it on their online stores. The positive aspects highlighted in the reviews include the app's ability to quickly learn product catalogs and recommend the right items to customers, leading to an increase in completed checkouts. Users also appreciate the proactive chat feature that engages visitors at the right moment and the ease of customization to match the store's branding. The AI chatbot is praised for instantly answering product questions, freeing up the team's time, and handling a wide range of inquiries with accuracy. The app's user-friendly interface for setting up FAQs and the availability of 24/7 support are also mentioned as strong points.
Highlights
Review RSS Feed
All reviews
April 16, 2026
A must-have for any serious store I was skeptical about AI chatbots at first, but Shelly proved me wrong. It learned our product catalog quickly and started recommending the right items to customers right away. Mark from support helped me customize the chat widget to match our store's branding — the whole setup took less than an hour. Really impressed.
April 14, 2026
We noticed an uptick in completed checkouts after adding Shelly to our store. The proactive chat feature engages visitors at just the right moment. When I wanted to add custom in-chat forms for lead capture, Mark guided me through the configuration clearly and patiently. The app delivers real results.
March 27, 2026
Shelly has completely transformed how we handle customer inquiries. The AI chatbot answers product questions instantly, which has freed up so much of our team's time. When I had trouble setting up the FAQ section, Katy from the support team walked me through everything step by step. Highly recommend this app to any Shopify store owner.
Aug. 22, 2025
Excellent AI Assistant – A Must-Have for Any Business! Shelly has been a game-changer for our customer support. The AI chatbot is incredibly intuitive, responds instantly, and handles a wide range of questions with surprising accuracy. We were especially impressed by how easy it was to set up the FAQs – the interface is clean, user-friendly, and requires no technical expertise. Since integrating Shelly, we've seen a noticeable drop in repetitive customer queries, freeing up our support team to focus on more complex issues. The bot is available 24/7, which means our customers always feel supported, even outside regular business hours.
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