Shelly: AI Chatbot & FAQs
Instant customer support, close sales – 24/7 AI chatbot &...
Rating
5.0
feedback
4
chart
#1,901
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
75%
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Less than a month
25%
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Less than a year
0%
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More than a year
0%
Reviews Summary
The reviews for the Shelly Shopify App are overwhelmingly positive, with all reviewers giving it a 5-star rating. Users praise the app for its easy setup process, intuitive FAQ builder, and efficient AI chatbot that handles customer queries effectively. The proactive support provided by the team members, such as Katy and Mark, is highlighted as a standout feature that sets Shelly apart. Merchants have reported an improvement in customer experience, reduced support workload, and an increase in completed checkouts after integrating the app. Overall, Shelly is described as a game-changer for customer support and a must-have for any Shopify store owner.
Highlights
Review RSS Feed
All reviews
April 17, 2026
I'm not very technical, but setting up Shelly was surprisingly straightforward. The FAQ builder is intuitive and the chatbot started handling customer queries almost immediately after installation. Katy from the support team checked in to make sure everything was working well. That kind of proactive support is rare and really appreciated.
April 16, 2026
A must-have for any serious store I was skeptical about AI chatbots at first, but Shelly proved me wrong. It learned our product catalog quickly and started recommending the right items to customers right away. Mark from support helped me customize the chat widget to match our store's branding — the whole setup took less than an hour. Really impressed.
April 15, 2026
Great AI chatbot! Easy to set up, responds instantly, and handles FAQs really well. Helps reduce support workload and improves customer experience.
April 14, 2026
We noticed an uptick in completed checkouts after adding Shelly to our store. The proactive chat feature engages visitors at just the right moment. When I wanted to add custom in-chat forms for lead capture, Mark guided me through the configuration clearly and patiently. The app delivers real results.
March 27, 2026
Shelly has completely transformed how we handle customer inquiries. The AI chatbot answers product questions instantly, which has freed up so much of our team's time. When I had trouble setting up the FAQ section, Katy from the support team walked me through everything step by step. Highly recommend this app to any Shopify store owner.
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