Shelly: AI Chatbot & FAQs

April 17, 2026

I'm not very technical, but setting up Shelly was surprisingly straightforward. The FAQ builder is intuitive and the chatbot started handling customer queries almost immediately after installation. Katy from the support team checked in to make sure everything was working well. That kind of proactive support is rare and really appreciated.

April 16, 2026

A must-have for any serious store I was skeptical about AI chatbots at first, but Shelly proved me wrong. It learned our product catalog quickly and started recommending the right items to customers right away. Mark from support helped me customize the chat widget to match our store's branding — the whole setup took less than an hour. Really impressed.

April 15, 2026

Great AI chatbot! Easy to set up, responds instantly, and handles FAQs really well. Helps reduce support workload and improves customer experience.

April 14, 2026

We noticed an uptick in completed checkouts after adding Shelly to our store. The proactive chat feature engages visitors at just the right moment. When I wanted to add custom in-chat forms for lead capture, Mark guided me through the configuration clearly and patiently. The app delivers real results.

March 27, 2026

Shelly has completely transformed how we handle customer inquiries. The AI chatbot answers product questions instantly, which has freed up so much of our team's time. When I had trouble setting up the FAQ section, Katy from the support team walked me through everything step by step. Highly recommend this app to any Shopify store owner.

Aug. 22, 2025

Excellent AI Assistant – A Must-Have for Any Business! Shelly has been a game-changer for our customer support. The AI chatbot is incredibly intuitive, responds instantly, and handles a wide range of questions with surprising accuracy. We were especially impressed by how easy it was to set up the FAQs – the interface is clean, user-friendly, and requires no technical expertise. Since integrating Shelly, we've seen a noticeable drop in repetitive customer queries, freeing up our support team to focus on more complex issues. The bot is available 24/7, which means our customers always feel supported, even outside regular business hours.