THE QUIRKY ABODE review for ShineOn: Print On Demand
Sept. 24, 2024
ALL I WANTED WAS A VIDEO TO INFORM ME AS TO WHY MY ARTWORK WAS NOT UPLOADING. (OR SOME SORT OF DIALOGUE BOX DROPPING DOWN TO TELL ME IT IS TOO SMALL / LARGE / WHATEVER. THERE ARE NO ACTUAL TRAINING VIDEOS AT ALL THAT GUIDE YOU THROUGH THE BASICS??
We're really sorry to hear about your frustration with the artwork upload process. It should be clear and easy to understand why your artwork isn’t uploading, and we completely understand your desire for more helpful guidance or error messages. While we work on improving the training materials and in-app feedback, here are a few possible reasons your artwork might not be uploading: File Size/Dimensions: Ensure your artwork meets the required dimensions (e.g., 1959x2000 pixels) and is under the file size limit (usually 5MB). File Format: Make sure your design is in the correct format (JPEG or PNG). Internet Connection: Sometimes a slow connection can interrupt uploads. I understand you need clear, accessible help. We’re working on making these resources better, and in the meantime, feel free to reach out to customer support, and we'll guide you through it directly. Thank you for your patience, and I apologize for the inconvenience. -ShineOn Team
