Hydration Tribe LLC review for ShineOn: Print On Demand
Dec. 4, 2024
chat tech support is horrible. apparently, you cant order samples of metal prints and canvas prints with your artwork on them. they just wont tell you. you will be in a chat session till your kids come for thanksgiving to visit you in an Assisted Living Facility. Sad... I set up all my art there, and had to find another vendor all because I could not see and touch what I would be selling to others.
Thank you for sharing your honest feedback, and we’re truly sorry to hear about your frustrating experience. We understand how important it is to see and feel the quality of the products you’re selling—it’s a vital part of building trust with your customers. That's why we do offer several ways to order samples and it looks like an email was sent to you with instructions on how to do that. Your concerns are valid, and we’ll make sure to share this with our team to improve communication and processes. We’d still love the opportunity to address your concerns if you’re open to it. Please reach out, and we’ll do our best to make things right. Thank you for your feedback! -ShineOn Team
