ShineBuilder‑ Theme Sections
ShinePages: Libraries of sections and templates OS 2.0
Rating
4.6
feedback
15
chart
#1,043
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
7%
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Less than a month
33%
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Less than a year
53%
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More than a year
0%
Reviews Summary
The reviews for the ShinePages Shopify App are overwhelmingly positive, with users praising the exceptional customer service and the app's versatility in creating beautifully designed sections for their online stores. Customers appreciate the quick and knowledgeable support they received, with specific mentions of team members like Hai and Trung who went above and beyond to assist. The app is described as a game changer, offering a wide range of customization options and free features that elevate the overall look and functionality of the stores. Users highly recommend ShinePages for anyone looking to enhance their Shopify store with stunning sections and clean professional designs.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 20, 2024
Nov 20, 2024 update - 1) While the developer claims to have contacted me, there is no option to chat with them on Shopify. Plus, we have not received a single email. 2) While the developer claims to have resolved my issues, the errors continue. 3) While the developer claims to have been waiting for store access, we gave it on Nov 14, while they logged into our store for the first time on Nov 20. Difficult to trust the developer even more after their response. ----------------------- Its been 6 days since I contacted the app developers regarding the number of errors I found on my website. The app developers have not responded to me once till now. There is no chat support, no email id where you can reach out to, nor any phone number for support. I installed the app on Nov 11, and was charged 15$ immediately. I should have been wary of the app from the fact that they have no free trial. They just want to make 15$ and vanish! Future users - Please be wary of this app. Please stay away!
Dear Fighterhero, Thank you for your feedback, and we sincerely apologize for the inconvenience and misunderstanding caused. We understand how frustrating this experience must have been for you, and we deeply regret any negative impression you may have formed about our service. Upon reviewing your case, we found that our support team had reached out to assist you twice: 1. When you inquired about a YouTube tutorial, we promptly created an updated video to guide you and emailed you for quicker support while we were online. (https://ibb.co/5xDC6HS) 2. After you reported the errors on your website, we forwarded the issue to our technical team. However, they were awaiting confirmation from you to grant access to your store to proceed with resolving the issue. We realize that these efforts may not have been as visible or timely as you expected, leading to this misunderstanding. As of now, we’ve resolved the reported issue and are committed to ensuring your continued satisfaction with our app. (https://ibb.co/WkD0Fbk) We appreciate your candid feedback, as it helps us improve our service. While we respect your decision to leave this rating, we are fully committed to turning your experience around and building back your trust. Should you have any further concerns or require additional assistance, please don’t hesitate to reach out directly. Warm regards, ShineBuilder
Sept. 4, 2024
Mir wurde innerhalb von 10 Minuten super geholfen, da es sich um eine technische "Unverträglichkeit" handelte. Vielen lieben Dank für die sofortige Lösung.
June 30, 2024
Wow, truly amazing! :) I recently downloaded ShinePages, and must admit that I was surprised at how much it exceeded my expectations. Honestly a game changer! The app offers beautifully designed sections that are easy to customize and integrate, enhancing the overall look and functionality of my store! :) I've tried other sections before, but none have this much versatility, or offer a one-time purchase option (thank you for that)... A special BIG thanks to Hai, who provided exceptional customer service, and actually seemed to deeply care about resolving my tiny error. Hai was incredibly responsive and knowledgeable, making the process smooth, quick and enjoyable! :) ShinePages is a must-have for anyone looking to elevate their Shopify store with versatile and stunning sections! Highly recommended, and will definitely be buying from Hai again... THANK YOU, SHINEPAGES!
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