ShineBuilder‑ Theme Sections
ShinePages: Libraries of sections and templates OS 2.0
Rating
4.6
feedback
15
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#1,043
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Nov. 20, 2024
Nov 20, 2024 update - 1) While the developer claims to have contacted me, there is no option to chat with them on Shopify. Plus, we have not received a single email. 2) While the developer claims to have resolved my issues, the errors continue. 3) While the developer claims to have been waiting for store access, we gave it on Nov 14, while they logged into our store for the first time on Nov 20. Difficult to trust the developer even more after their response. ----------------------- Its been 6 days since I contacted the app developers regarding the number of errors I found on my website. The app developers have not responded to me once till now. There is no chat support, no email id where you can reach out to, nor any phone number for support. I installed the app on Nov 11, and was charged 15$ immediately. I should have been wary of the app from the fact that they have no free trial. They just want to make 15$ and vanish! Future users - Please be wary of this app. Please stay away!
Dear Fighterhero, Thank you for your feedback, and we sincerely apologize for the inconvenience and misunderstanding caused. We understand how frustrating this experience must have been for you, and we deeply regret any negative impression you may have formed about our service. Upon reviewing your case, we found that our support team had reached out to assist you twice: 1. When you inquired about a YouTube tutorial, we promptly created an updated video to guide you and emailed you for quicker support while we were online. (https://ibb.co/5xDC6HS) 2. After you reported the errors on your website, we forwarded the issue to our technical team. However, they were awaiting confirmation from you to grant access to your store to proceed with resolving the issue. We realize that these efforts may not have been as visible or timely as you expected, leading to this misunderstanding. As of now, we’ve resolved the reported issue and are committed to ensuring your continued satisfaction with our app. (https://ibb.co/WkD0Fbk) We appreciate your candid feedback, as it helps us improve our service. While we respect your decision to leave this rating, we are fully committed to turning your experience around and building back your trust. Should you have any further concerns or require additional assistance, please don’t hesitate to reach out directly. Warm regards, ShineBuilder