ShineBuilder‑ Theme Sections
ShinePages: Libraries of sections and templates OS 2.0
Rating
4.6
feedback
15
chart
#1,043
All reviews
Rating Breakdown
Review RSS Feed
Nov. 20, 2024
Nov 20, 2024 update - 1) While the developer claims to have contacted me, there is no option to chat with them on Shopify. Plus, we have not received a single email. 2) While the developer claims to have resolved my issues, the errors continue. 3) While the developer claims to have been waiting for store access, we gave it on Nov 14, while they logged into our store for the first time on Nov 20. Difficult to trust the developer even more after their response. ----------------------- Its been 6 days since I contacted the app developers regarding the number of errors I found on my website. The app developers have not responded to me once till now. There is no chat support, no email id where you can reach out to, nor any phone number for support. I installed the app on Nov 11, and was charged 15$ immediately. I should have been wary of the app from the fact that they have no free trial. They just want to make 15$ and vanish! Future users - Please be wary of this app. Please stay away!
Dear Fighterhero, Thank you for your feedback, and we sincerely apologize for the inconvenience and misunderstanding caused. We understand how frustrating this experience must have been for you, and we deeply regret any negative impression you may have formed about our service. Upon reviewing your case, we found that our support team had reached out to assist you twice: 1. When you inquired about a YouTube tutorial, we promptly created an updated video to guide you and emailed you for quicker support while we were online. (https://ibb.co/5xDC6HS) 2. After you reported the errors on your website, we forwarded the issue to our technical team. However, they were awaiting confirmation from you to grant access to your store to proceed with resolving the issue. We realize that these efforts may not have been as visible or timely as you expected, leading to this misunderstanding. As of now, we’ve resolved the reported issue and are committed to ensuring your continued satisfaction with our app. (https://ibb.co/WkD0Fbk) We appreciate your candid feedback, as it helps us improve our service. While we respect your decision to leave this rating, we are fully committed to turning your experience around and building back your trust. Should you have any further concerns or require additional assistance, please don’t hesitate to reach out directly. Warm regards, ShineBuilder
Sept. 4, 2024
Mir wurde innerhalb von 10 Minuten super geholfen, da es sich um eine technische "Unverträglichkeit" handelte. Vielen lieben Dank für die sofortige Lösung.
June 30, 2024
Wow, truly amazing! :) I recently downloaded ShinePages, and must admit that I was surprised at how much it exceeded my expectations. Honestly a game changer! The app offers beautifully designed sections that are easy to customize and integrate, enhancing the overall look and functionality of my store! :) I've tried other sections before, but none have this much versatility, or offer a one-time purchase option (thank you for that)... A special BIG thanks to Hai, who provided exceptional customer service, and actually seemed to deeply care about resolving my tiny error. Hai was incredibly responsive and knowledgeable, making the process smooth, quick and enjoyable! :) ShinePages is a must-have for anyone looking to elevate their Shopify store with versatile and stunning sections! Highly recommended, and will definitely be buying from Hai again... THANK YOU, SHINEPAGES!
April 13, 2024
Very satisfied! I got really good customer service in the middle of the weekend on Saturday night. Trung helped me when I couldn't install sections after purchase and also made a really good special offer!
March 31, 2024
The app was awesome and great customer service! :) definitely recommend it.
March 25, 2024
After searching many apps..... finally found the one that provides so PUNCH !!! Has just about everything you need to make your store look clean & professional. Highly recommended. AAA+
March 18, 2024
Lots of customization options and the customer support is great, easy, and efficient. Needed some slight CSS coding done and they were able to help me out quickly.
March 14, 2024
Wow wow wow! It's just simply amazing. They have all most of the sections necessary for beautiful website look. But customer service is above and beyond. Response is quick and went even an extra mile to help me out. Highly recommend to anyone. If I could I would give 10 stars.
March 13, 2024
Awesome support system I have got from shine pages highly recommend to new users of shopify they are much helpful
March 12, 2024
This is a great app. My website went from looking basic to looking clean and their features are free. A person named Hai was also very kind to help me customize one of the sections. Thanks so much!
Store
My Store
Using app
About 2 months
March 10, 2024
Amazing app customer support is so helpful if your looking for a top app for your store you have found it!
Feb. 17, 2024
WOW! I am in love with this app. it is so easy to use. There are so much cool looking and clean pre build sections you can use. i recommend this. The app is a 10/10.