Ship Sketch for Shopify
Developer
View on App Store

Rating

5.0

feedback

7

Reviews

chart

#13,383

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    86%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising the app's functionality and customer support. Customers appreciate the ease of automating shipping charges in different zones and excluding certain areas not serviced. The custom map areas and local delivery zone pricing features are highlighted as particularly useful. The customer service, especially the support provided by Joe, is commended for being responsive and helpful in resolving issues. Some users mentioned minor suggestions for improvement, such as integrating with Shopify's Local Delivery system and providing more control over map page creation.

Highlights

Positive customer support and responsiveness
Useful features for automating shipping charges and custom map areas
Minor suggestions for improvement like integrating with Shopify's Local Delivery system

Rating Breakdown

  • 5
    100% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 8, 2023

Truly the one app that helped me figure out "LATAM address issues" the map is really good for costumer experience and their costumer support went above and beyond to help me figure out some extra things I wanted to do with the app. Totalmente recomendado, especialmente para tiendas en Latinoamérica que tengan problemas con las direcciones y códigos postales! Si hablan inglés Joe va a ser una gran ayuda para todo lo que puedan necesitar!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2023

Excellent product and can not say enough about the support offered. Joe was great and most helpful to deal with, especially considering his computer illiterate customer haha). definitely worth the small investment and value added to my store

Using app

About 1 month

Total reviews

6

Average rating

4.7

5 / 5 Share

March 7, 2022

This is an excellent app with even better customer support. We love how we can automate shipping charges in different zones, and how we can excluder certain areas that we don't service. The checkout map is also super handy for our purposes. The best part is by far the customer service, Joe worked tirelessly to solve an issue that was created by another third party app. He got it solved quickly and was very responsive.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 7, 2021

Was unfamiliar how to do a few things. Their tech support helped me thru all issues. App works great

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2021

I love this app. The custom map areas were exactly what we needed and we didn't find anything nearly as well designed and easy to use as ShipSketch. We needed local delivery zone pricing and it's perfect for that. Customer service and help when we needed it has been excellent. I almost rated it 4 instead of 5 stars for the following reasons, but reconsidered as these may be niche quibbles: With Shopify's now built-in Local Delivery feature, it would be nice if this could integrate with either Shopify's Shipping OR Local Delivery systems. As it is connected exclusively to the Shipping component, there are a lot of edits to make so that things look designed for "delivery" and not "shipping." It seems like that would be more automatic if we could turn on Shopify's Local Delivery rather than disguise the Shipping features. We would also like to see more control over the creation/editing of a map page. It works great but we'd love to see the ability to incorporate a map into a page as an element we could design around. Right now it's limited to adding content above the map unless you know some coding. We'd also love to be able to select shading colors for different polygons/areas we define and show a legend or something so clicking wasn't required. This would be especially helpful on mobile where the zone info popup, at least in our case, covers much of the map. All that said, I highly recommend this app. It does what it promises very well.

Using app

About 2 months

Total reviews

1

Average rating

5.0

All reviews

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