STTM: Dropshipping & Sourcing
Leverage The Power of Ecommerce To The Fullest
Rating
4.0
feedback
24
chart
#2,925
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
12%
-
Less than a year
79%
-
More than a year
4%
Reviews Summary
The reviews for the STTM app are mixed, with both positive and negative aspects highlighted by users. On the positive side, many users praise the excellent customer service and support provided by the team. They appreciate the quick responses, efficient order handling, and the ease of communication with the staff. Users also mention that the app is easy to use, with smooth functionality and prompt support for any queries. Additionally, the app is commended for its fast shipping times and competitive pricing, making it a reliable option for ecommerce businesses. On the negative side, some users express concerns about the app's reliability and service quality. Issues such as delayed order processing, lack of response from support/shipping teams, and occasional bugs in the app are mentioned. Some users report experiencing failures in order fulfillment and difficulties in resolving issues with customer service agents. Despite these challenges, the majority of users seem satisfied with the overall experience and recommend the app for its efficiency and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 23, 2023
The lowest price I got for my product, BUT sometimes when you pay cheap prices, you get a cheap service. Only the salesperson answers messages, the support/shipping people don't. You guys had me as a new client, I told you I wanted to try your services, and out of the first 4 orders, 3 orders are a failure ♂️. Currently, 16-17 days since the clients ordered and they have yet to receive it.
March 8, 2023
Let's just say my experience with ship to the moon has been mixed. I placed a order through them and the order was still processing 6 days later, I contacted them through Facebook and they said they would look into it and that someone would be in touch, shortly after the order change to fulfilled and the tracking number was uploaded to my store, almost a week after the order was placed. I told them this and never got a response. According to the tracking number it was created on the 1st, but wasn't uploaded until the 5th. After messaging through the website someone finally responded, but still didn't fully understand my issue. They did ship fairly fast but my experience with customer service has been mixed, one agent seemed responsive but still didn't seem to know how to solve the issue. The app also seem to be buggy at times, with some broken links, and some things not working like they should.
April 15, 2022
The service, the people who are working there it is amazing. I am dont have words to describe how happy I am.
Feb. 24, 2022
amazing service with great customer support. They make fulfillment very easy and automate almost everything for us!
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