ShipAid ‑ Order Protection
ShipAid: Boost Revenue & Satisfaction with Order Protection
Rating
5.0
feedback
25
chart
#2,839
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
12%
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Less than a year
60%
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More than a year
24%
Reviews Summary
The reviews for the ShipAid Shopify App are overwhelmingly positive, with users praising the app for its seamless integration with Shopify, exceptional customer service, and the peace of mind it provides to both merchants and customers. Many reviewers highlighted the quick and helpful responses from the ShipAid team, the ease of use of the app, and the revenue-generating potential it offers. Customers appreciate the added protection for their orders and the efficiency in handling replacements for lost or damaged items. Some users mentioned that ShipAid has significantly increased their revenue and conversion rates, while others emphasized the importance of having control over package protection funds.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 22, 2024
A super simple concept that has provided a great service to our customers and the brand, with incredible customer service and individualized support. Truly couldn't ask for more.
Oct. 16, 2024
ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated. Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid! The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon.
Dear Nori Press, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping offset the costs of lost in transit orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
Aug. 5, 2024
Customer service is super fast and helpful. I've never had any issues! My customers appreciate this app!
Dear Thrash, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping enhance your customer experience. Our team is dedicated to providing an exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
Aug. 5, 2024
The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.
Dear Komuello, Thank you for your awesome review! We're thrilled to hear that ShipAid is meeting your expectations. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
July 24, 2024
Works great for our business!
Dear Ocean, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping your business. Our team is dedicated to providing business owners with tools that facilitate success; happy to know we are having a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
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