SHIPAID ‑ Shipping Guarantee
Boost Revenue & Customer Satisfaction—Order Guarantee Manager
Rating
5.0
feedback
21
chart
#4,741
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
19%
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Less than a year
71%
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More than a year
10%
Reviews Summary
The reviews for the ShipAid app are overwhelmingly positive, with users praising its seamless integration with Shopify, exceptional customer service, and ability to boost conversion rates and generate revenue. Customers appreciate the quick and helpful support provided by the ShipAid team, as well as the ease of use and effectiveness of the app in offering package protection and hassle-free delivery guarantees. Many users highlight the positive impact ShipAid has had on their business, from reducing the cost of replacements for lost orders to increasing customer trust and satisfaction. Some users also mention the revenue-generating aspect of the app, where businesses can keep a percentage of the insurance fees paid by customers.
Highlights
Review RSS Feed
All reviews
Nov. 22, 2024
A super simple concept that has provided a great service to our customers and the brand, with incredible customer service and individualized support. Truly couldn't ask for more.
Oct. 16, 2024
ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated. Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid! The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon.
Dear Nori Press, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping offset the costs of lost in transit orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
Aug. 5, 2024
Customer service is super fast and helpful. I've never had any issues! My customers appreciate this app!
Dear Thrash, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping enhance your customer experience. Our team is dedicated to providing an exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
Aug. 5, 2024
The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.
Dear Komuello, Thank you for your awesome review! We're thrilled to hear that ShipAid is meeting your expectations. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
July 24, 2024
Works great for our business!
Dear Ocean, Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping your business. Our team is dedicated to providing business owners with tools that facilitate success; happy to know we are having a positive impact. If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help! Warm regards, The ShipAid Team
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