ShipAid ‑ Order Protection

Aug. 5, 2024

Customer service is super fast and helpful. I've never had any issues! My customers appreciate this app!

Aug. 5, 2024

The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.

July 24, 2024

Works great for our business!

Dec. 15, 2023

Really good and fast customer service, above and beyond to help. Thank you guys. great product!

Dec. 8, 2023

ShipAid has been a great addition to our website. Works as it should and the customer service team is super responsive.

Dec. 7, 2023

Fantastic addition to our store. Boosts conversion by giving both us and our customers the confidence in purchases. The team is also responsive and helpful through every step of the install and operation. Thank you ShipAid!

Dec. 4, 2023

ShipAid has proven to be a win-win for our customers and our business. We're able to offer a hassle-free delivery guarantee to all of our customers and it is funded by the revenue generated by ShipAid. Stefan has been extremely helpful in getting everything set up on our site and he continues to check in to make sure everything is working as we'd like. We had a few custom requests up front and the ShipAid team was more than accommodating. I'd highly recommend ShipAid to any business looking to provide the best possible shipping experience to their customers.

Dec. 2, 2023

This is a wonderful app. Stefan and his team provide an almost immediate response to questions. It integrates perfectly with Shopify and we couldn't be happier.

Oct. 26, 2023

The app works! So simple. The team is also really helpful if I need help with something. Thankyou. Highly recommend.

Sept. 19, 2023

Finally, something that works right. It is "our" shipping protection plan, and it is also a revenue generator. Read the description carefully, and you will find out what I mean. Support is extra great. Thank you

June 28, 2023

I would definitely recommend ShipAid insurance. It's really easy to set up and use. The model makes a lot of sense for us and allows us to delight our customers by replacing defrosted packages quickly and easily...without costing us. That's a win-win! Plus the customer service is amazing!

June 16, 2023

The app and its features are great. It converts more than 80% and generates huge profits and builds more trust in our customers.

June 2, 2023

Processing and tracking claims was always a pain before working with Shipaid, but this app has offered much peace of mind. It's clear that our customers are feeling much more comfortable placing orders of higher value now that they know that things won't be gone for good if the order gets lost or damaged.

April 27, 2023

The app is great and seamless, and the team behind it is super supportive. Having your own managed package protection fund is the best way to go about this issue because you stay in charge of customer service. I highly recommend it.

April 3, 2023

The app has converted on over 50% of our orders up to 3%. We love it! The app owner is very responsive and follows up to ensure customer satisfaction.

Feb. 20, 2023

Stefan was really helpful and informative as to why my business should use ShipAid. It helps make extra revenue and gives your customers a bit more peace of mind. The UI and app is super easy to use and is able to work alongside other third-party apps. My favourite thing about this app is it's pricing strategy which allows small businesses like mine to use it without charging exorbitant amounts

Jan. 30, 2023

Our company has had such a wonderful experience with ShipAid! It is user-friendly and when we've had to contact Customer Support, we receive such timely service. Thank you for making package protection a friendly and efficient service for our customers!

Jan. 24, 2023

Se potessi dare 10 stelle le darei più che volentieri, premetto che odio dare recensioni e non lo faccio mai. Ma il servizio clienti e assistenza è in assoluto il migliore che io abbia mai provato. L'applicazione è veloce e il reparto tecnico la mette appunto per ogni esigenza del cliente. Posso dire di aver imparato come si fidelizza correttamente un cliente. Bravi veramente bravi e professionali.

Jan. 24, 2023

Everything about this app is incredible. They offer outstanding customer support, a smooth integration and easy to use portal. To top it off, our revenue has increased significantly since we get to keep 90% of the insurance fees paid by our customers. There is nothing on the market like this, and I wish I had found them earlier!

Jan. 22, 2023

ShipAid is a MUST if you sell products that are perishable or fragile or any other shipping variable that makes losses absolutely unacceptable. I needed help installing it and adjusting settings, and their customer service is amazing! A real person responded very quickly and helped get everything exactly as I need it for my Shopify store. In my experience, actually helpful online chat customer service is a rare thing! the app is easy to use app and offers what for me is a necessary service . It's a small price for the customer and a big win for everyone.