ShipBob Fulfillment
ShipBob: Global Fulfillment Solutions & WMS for Brands
Rating
4.2
feedback
230
chart
#246
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
4%
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Less than a year
57%
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More than a year
38%
Reviews Summary
The reviews for the ShipBob Shopify App are overwhelmingly positive, with users praising the ease of integration, seamless onboarding process, and excellent customer support. Many users highlighted the user-friendly dashboard, quick order processing, and efficient Shopify integration. The support team, especially individuals like Pramod, Ankit, and Aravinthan, received high praise for their knowledge and responsiveness in helping users navigate the platform. However, there were a few negative reviews mentioning issues with lost inventory, slow order processing, and challenges with the interface changes. Some users also expressed frustration with delays in resolving issues and lack of immediate assistance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 7, 2024
My onboarding experience with ShipBob has been mostly positive, largely thanks to my onboarding manager, Pramod Bora. From the very beginning, Pramod demonstrated excellent and fast communication, making the process smooth and efficient. Whenever an issue arose, it was resolved promptly, showcasing Pramod's commitment to providing top-notch service. Pramod's explanations were clear and detailed, ensuring that I understood every aspect of the onboarding process. His attention to detail was impressive, catching and addressing potential issues before they became problems. One of the standout aspects of Pramod's service was his extensive knowledge about Shopify. He skillfully navigated and resolved any issues that surfaced, making the integration seamless and stress-free. Overall, my onboarding experience with ShipBob, guided by Pramod Bora, has been excellent. The combination of fast communication, quick issue resolution, thorough explanations, and deep Shopify expertise made for a smooth and successful onboarding process.
May 20, 2024
I know there are a lot of 3PL's to choose from, and we did our due diligence in researching quite a few. We decided to go with Shipbob for 2 main reasons, price and support. Shipbob's pricing is simple, straight forward and there are no hidden costs. But what really drew us to Shipbob was the communication. We had several calls to Richie Miller before pulling the trigger, but once we did Pramod Bora became our support point person and he has been very helpful, communicative and quick to respond to any correspondence. Wish I could give Shipbob more than 5 stars!!
April 17, 2024
The process to move my e-commerce operations to ShipBob was far easier than I thought it would be. The onboarding was pretty straight forward, and the dashboard is extremely user friendly. Their platform updates immediately, I was really surprised and impressed with how fast it updates and syncs with whatever ecommerce host you use, we're on Shopify and it's a seamless integration. The SB team designated to get me onboarded has been absolutely fantastic, Pramod is so knowledgeable and helpful he's really made the transition pretty seamless. I can't recommend ShipBob enough. To anyone who's even considering moving to a 3PL, just do it, sky is the limit and they're here to help get you there.
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