ShipBob Fulfillment

Shipbob has horrible customer service, they take forever to respond and then run you in circles without resolution. They also use way too many low cost shippers that overcharge, fail to deliver products and then don't return them to the warehouse after so you pay for a shipment that doesn't occur and then lose the product too. They recently had a warehouse fire and virtually zero communication about the situation; whether products were damaged or destroyed or to proceed with getting customers orders filled. Find another company.

We have been a ShipBob customer for over two years, but this has been one of the worst fulfilment experiences we have had. ShipBob lost one of our inventory shipments, then repeatedly delayed receiving and stocking the replacement shipment despite assuring us it would be prioritised. Our customers were left waiting for weeks, forcing us to issue refunds, lose subscription customers and pay for express shipping to try to repair the damage. Support responses were mostly generic apologies, references to internal SLAs and requests for “continued patience,” with no clear ownership or reliable completion date. ShipBob eventually offered a credit for the manufacturing cost of the lost inventory, but this does not cover the lost sales, refunds, additional shipping costs or reputational damage caused. The lack of urgency, accountability and communication has been extremely disappointing.

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I had a poor experience using ShipBob and would suggest small businesses look for a different provider for warehousing and fulfilment. Keep looking.