passion resources review for ShipBob Fulfillment

June 21, 2023

Shipbob is an absolute nightmare. I have never dealt with a company with such poor customer service. It takes weeks to resolve issues that are mistakes on their end. We have had consistent issues with them entering significantly incorrect product dimensions and weights. This has resulted in customers being quoted shipping rates 5-8 times higher than they should be. To make it worse, their customer service is taking weeks to fix each issue. The most recent issue took 6 weeks, just to get them to correct incorrect product dimensions (customers can't edit product dimensions or weights). For anyone considering using Shipbob, I would strongly encourage you to look at alternative options.