ONTAP Products review for ShipBob Fulfillment

Nov. 12, 2023

If you are in the market for an Australian based 3PL, avoid Shipbob at all costs if you value your time, money or sanity! Short summary of our experience: - SO MANY lost parcels due to use of cheap carriers. - Once parcels are lost, the overseas support team have no idea how to resolve the issue and they build up with no resolution, leading to upset customers. - Overcharged based on the agreed pricing which they refused to acknowledge for approx 4 x weeks. They finally folded and agreed to credit us the over charged amounts over 6 weeks ago and the credit has still not been received after 6 follow ups. - Increased our pricing without prior notice or our consent. - Storage is double the market rates. - Inventory receipts overcharged (over $450 for 6 x pallets). - Any issues raised take weeks to resolve with multiple follow ups. Dealing with Shipbob was one of the most frustrating experiences our business has encountered over the last 3 years. Since moving to a new 3pl we have been very happy we are pleased Shipbob no longer consumes hours of our day.