Space & Meteorite Co review for ShipBob Fulfillment

Feb. 27, 2024

It takes a lot for us to write a negative review but Shipbob has more than earned one. We used them to handle overseas fulfillment (Australia). However, they were frequently taking up to a week to process and ship orders, despite initial assurances that orders would be shipped within 24 hours--same day if placed before 11AM local time. Then, after they finally got around to shipping the orders, they often used budget couriers that then took 2-3 weeks to deliver. Not only this, but their shipping rates were sky high. In fact it turned out to be cheaper, and often faster, to fulfill Australian orders from the USA. Their support is awful too. There is no way to get immediate assistance and you are forced to open a ticket and wait, at times, several days for a response. I have used three fulfillment services in the past and Shipbob is by far the absolute worst.