AKILA review for ShipBob Fulfillment
June 9, 2021
Shipbob has been a great partner since we joined them a year ago. They literally saved us from a disastrous situation with a different 3PL group (I won't name names, but "RH" should give you a hint). Their support is great and quick to respond. The rates are fair. I particularly enjoy the "all-in" pricing model. And their growing network of warehouse locations, especially internationally, is really helping us to seamlessly expand our overseas operations. I would give 4.5 stars if I could. My main criticism has to do with the Shopify integration, specifically the warehouse locations. Currently, the integration is set up where ShipBob acts as the fulfillment service and does not support multiple warehouse locations. So whether you have 1 Shipbob location, 4 Shipbob locations, or multiple locations between Shipbob and other providers (we sometimes ship from our headquarters, for example), Shopify groups it all into one and really limits what you can see and do in Shopify. I've been told this is being addressed, so really looking forward to seeing this improved.
HI Akila team! thank you SO much for the kind words, we love partnering with you too :) I'll speak with your MSM Anuja about the Shopify multilocation issue. My understanding right now is that this is a Shopify API limitation that will be changed in the coming year, but perhaps there is something we can do as a workaround in the meantime. - Kevin from ShipBob
