Ktchn Apothecary review for ShipBob Fulfillment

June 17, 2022

Avoid ShipBob at all Costs. 1) We shipped to 2 of their warehouses, they lost all of the inventory in 1 of the warehouses and then took THREE months to find it. 2) They say they can ship in your custom shipping box. They can't. No matter what they say they can't. They mailed our customers our product in a generic box and inside that generic box they put our custom box unfolded... as if the customer had ordered an empty box. 3) Their customer service is absolutely unable to help with anything -- all of these errors they create are your problem to resolve. ShipBob customer service will tell you they are "working on it" or "sent it to the team that can resolve it". Nothing will happen and this will / has been going on for FOUR months. Literally. An entire season. As a small business owner time is everything. And ShipBob seems to have no respect for that and worse yet they are unable to do the very thing they advertise: fulfill your orders. Go somewhere else and hire literally any other fulfillment service and save yourself months of headache and frustration.