Colrcouture.com review for ShipBob Fulfillment
Aug. 10, 2022
I'm hoping it gets better but looking bad so far. My first order sat for four days before they shipped it out. One of things most advertised about ShipBob for Shopify store owners is their direct integration with the stores. That does not seem to include tracking notifications to the customer, so now instead of fulfilling orders, I'm constantly checking my phone waiting for confirmation that an order was eventually shipped so I can send to my customer. Got a bad feeling about this.
Hey Colrcouture team -- happy to digest this with you, but here are some details. Feel free to email me at [email protected] for more details. 1. We never communicate with your end customer. The capabilities embedded within Shopify to send tracking emails are fantastic, and much more robust than we'd provide in terms of compliance with customer communication legislation like GDPR, CCPA, etc. Best leave this to the experts! And of course, if you need something more robust, apps like Klaviyo are phenomenal for this. 2. We submit tracking back to Shopify immediately upon the order being labeled, and scanned out of our warehouse by the carrier. This is best practice to reduce WISMO (where is my order?) questions. Again, feel free to reach out, but this is expected behavior and I'm happy to strategize with you on how to make it better. Kevin VP Partnerships
